Nicole Sadowski Email and Phone Number

Responsibilities: Training and development of staff, product knowledge and services, researching for customers, building relationships with customers, providing back up to other branches, loan, and mortgage referrals, maintaining account relationships, assisting in compliance, Treasury product knowledge/referrals, online banking assistance, filling out all necessary forms for customers, and offering notary services. Lead Responsibilities: training staff, assisting Head Teller and Retail Banking Manager with coordinating staffing, hosting monthly meetings to share development opportunities, answering questions from other Customer Service Representatives across the markets, building Excel sheets for tracking and various bank related goals, assisting Retail Banking Manager with projects as assigned.

Teller Responsibilities: customer service, informing customers of products and services, cash handling, vault custodian, training of tellers. Treasury product knowledge, online banking knowledge and ability to refer products to better service the customer’s needs. Customer Service Responsibilities: Training and development of staff, product knowledge and services, researching for customers, building relationship with customers, providing back up to other branches, loan, and mortgage referrals, maintaining accounts, assisting with compliance, Treasury product knowledge/referrals, online banking assistance, filling out all necessary forms for customers, and offering notary to customers. IRA training and knowledge.Vault custodian / Head Teller Roles: Training and development of new employees, Teller cash drawer audits, vault audits, adding or releasing holds on checks, providing overrides to other tellers, assisting other branches while Head Teller is out.Back-office Roles: Posting items, General Ledger management/posting, researching items, scanning, and indexing work for multiple locations. Routinely called upon and engaged in multiple projects including Social Security Verification, Debit Card Project, Signature Card Project, and Asset Verification Project.

Responsibilities: day-to-day functions of a CSR, sales calls, provide additional support for teller line as needed, and provided in-house training of new banker/teller associates. Loan document preparation.

Worked for multiple locations including Warner Robins Place, Augusta Exchange, Highway 96 Branch, and several other Macon Locations. Main responsibilities included Cash Handling, Customer service, handling large volumes of 100+ customers a day, ATM servicing, referral of products and services to customers. Exceeded in sales goals and customer service.Head Teller Responsibilities: SOCR (Audit) readiness including but not limited to prepping the store, organization files, and SOCR locker. Helping with interview readiness; training of new associates, cash handling evaluations, vault and teller cash audits, DBEs completed, creating plans and scenarios to improve performance; ordering of supplies for branch, and scheduling of employees. Responsible for 12 tellers under my role or more depending on which branch I worked for.Merchant Teller: incoming and outgoing shipment for business accounts; correcting posting errors.