Nicole Scarpa Email and Phone Number

Promoted to Level 5 from Level 4 based on outstanding performance.Forge strong relationships with peers, employees, and management to facilitate successful work outcomes.Spearhead investigations and resolve employee concerns while guiding area managers on performance management and corrective actions.Collaborate cross-functionally with Operations, Legal, Trust and Privacy, and Communications teams.Manage accommodation requests, utilizing a structured interactive process to… Show more Promoted to Level 5 from Level 4 based on outstanding performance.Forge strong relationships with peers, employees, and management to facilitate successful work outcomes.Spearhead investigations and resolve employee concerns while guiding area managers on performance management and corrective actions.Collaborate cross-functionally with Operations, Legal, Trust and Privacy, and Communications teams.Manage accommodation requests, utilizing a structured interactive process to address disability barriers and implement appropriate solutions.Assess medical documentation critically to determine eligibility for medical accommodations.Lead projects related to site launches, privacy initiatives, and cross-departmental efforts, ensuring timely execution and success.Mentor junior consultants to enhance their skills and improve project contributions. Show less

Delivered top-tier customer service, assisting associates with leave of absence (LOA) cases, including maternity, short-term disability, and unpaid leave.Ensure confidentiality when managing employee records and leave statuses.Evaluated documentation from associates and healthcare providers to support leave or accommodation requests.Maintained detailed employee records in DALI system, following standard operating procedures.Represented associates’ concerns through ticketing… Show more Delivered top-tier customer service, assisting associates with leave of absence (LOA) cases, including maternity, short-term disability, and unpaid leave.Ensure confidentiality when managing employee records and leave statuses.Evaluated documentation from associates and healthcare providers to support leave or accommodation requests.Maintained detailed employee records in DALI system, following standard operating procedures.Represented associates’ concerns through ticketing systems and escalation process, ensuring resolution. Show less