Nicole Sharp Email & Phone Number

London, United Kingdom

provide training, coaching and support to ensure that team are competent and confident in dealing with complaints - oversee cases to ensure that required company and regulatory timescales are adhered to - ensure that appropriate systems and controls are in place to measure procedure and process conformance and identify any areas of non-conformance.

• complaint handling and resolution
• mentor and technical expert - point of contact for complex cases, divisional role model, trainer and guide for less experienced adjudicators
• knowledge of The Financial Conduct Authority - it's role, the DISP rules and how they apply to our work
• work closely with the Ombudsmen to create and release new guidance for internal and external use
• liaise between various financial institutions and claims management companies to obtain information and deliver case assessments
• divisional point of contact for several large financial institutions

• customer complaints and enquiries
• meet and exceed set goals
• coaching and developing
• business continuity management
• product promotion
• sales of products and services

• customer complaints and enquiries
• meet and exceed set goals and KPIs
• coaching and developing
• business continuity management
• product promotion
• sales of products and services

• key-holding duties e.g. opening/closing store, cash handling including cash reconciliation, handling customer complaints, store responsibility
• meet and exceed set goals
• recognise KPIs and implement necessary changes
• general health and safety
• to ensure business continuity, service delivery and resilience where necessary I travelled to various regional outlets

• key-holding duties e.g. opening/closing store, cash handling including cash reconciliation, handling customer complaints, store responsibility
• meet and exceed set goals
• recognise KPIs and implement necessary changes
• general health and safety
• to ensure business continuity, service delivery and resilience where necessary I travelled to various regional outlets