Nicole Smith Email and Phone Number

-Maintained close consumer contact during periods of delinquency in a tasteful manner -Developed payment plans that worked with both the consumers' budget and creditor expectations -Handled all inbound/outbound contact with transparency and ethics at the front of mind -Utilized internal database to provide accurate account details while maintaining security practices -Processed multiple forms of payments through the billing system and provided the consumers with details of the transactions-Precisely notated every point of consumer contact with thorough details of the conversation -Demonstrated a strong ability to remain composed in a fast-paced environment that solely involves resolving unpaid balances.