Nicole Smith

Nicole Smith Email and Phone Number

Technical Support and Capability Lead @ ANZ
melbourne, victoria, australia
Nicole Smith's Location
Kew, Victoria, Australia, Australia
Nicole Smith's Contact Details

Nicole Smith personal email

n/a
About Nicole Smith

A focused professional with many years’ experience leading and managing transformation across the customer journey, from acquisition to fulfilment. As an operations lead responsible for sales, service, retention, underwriting, emergency assistance, claims, project management, process improvement, strategic planning, budgeting, expense management, systems development, utilization of analytics in decision making, stakeholder management and most importantly people development and engagement.This broad experience and skill has been developed across health insurance, general insurance and contact centres through continuous learning, self-evaluation and the support of others.

Nicole Smith's Current Company Details
ANZ

Anz

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Technical Support and Capability Lead
melbourne, victoria, australia
Website:
anz.com
Employees:
44544
Nicole Smith Work Experience Details
  • Anz
    Technical Support And Delivery Manager
    Anz Jul 2022 - Present
    Australia
  • Anz
    Call4Help Manager
    Anz Mar 2022 - Sep 2022
    Melbourne, Victoria, Australia
  • Medibank
    Head Of Mental Health
    Medibank Dec 2017 - Feb 2022
    Melbourne
  • Qbe Insurance
    Head Of Qbe Assist
    Qbe Insurance Jun 2016 - Aug 2017
    Melbourne, Australia
  • Qbe Insurance
    Customer Operations And Delivery Manager, Direct Distribution
    Qbe Insurance May 2014 - Jun 2016
    Melbourne, Australia
  • Qbe Insurance
    Operations Manager, Business Partners
    Qbe Insurance Sep 2010 - May 2014
    Melbourne, Australia
  • Qbe Insurance
    Operations & Planning Manager, Travel
    Qbe Insurance Jun 2008 - Sep 2010
  • Qbe Insurance
    Call Centre Manager, Travel
    Qbe Insurance Apr 2007 - Jun 2008
  • Defence Health
    Call Centre Manager
    Defence Health Aug 2000 - Apr 2007
    Melbourne, Australia

Nicole Smith Skills

Management Insurance Leadership General Insurance Stakeholder Management Call Centers Risk Management Business Process Improvement Change Management Team Management Project Management Training Performance Management Claim Claims Management Strategic Planning Project Planning Process Improvement Team Leadership Business Analysis Business Process Sales Business Process Re Engineering Contact Centers Project Delivery Underwriting Outsourcing Decision Making Life Skills Personal Development Teamwork Coaching Communication Mentoring

Nicole Smith Education Details

Frequently Asked Questions about Nicole Smith

What company does Nicole Smith work for?

Nicole Smith works for Anz

What is Nicole Smith's role at the current company?

Nicole Smith's current role is Technical Support and Capability Lead.

What is Nicole Smith's email address?

Nicole Smith's email address is ni****@****qbe.com

What schools did Nicole Smith attend?

Nicole Smith attended Monash University, Australian Graduate School Of Management, Anziif, Mentor Education, South Kent College Of Technology, Academy Xi, Project Laneway.

What are some of Nicole Smith's interests?

Nicole Smith has interest in Food And Wine, Learning, Golf Food And Wine Travel Learning, Golf, Travel.

What skills is Nicole Smith known for?

Nicole Smith has skills like Management, Insurance, Leadership, General Insurance, Stakeholder Management, Call Centers, Risk Management, Business Process Improvement, Change Management, Team Management, Project Management, Training.

Who are Nicole Smith's colleagues?

Nicole Smith's colleagues are Taniela Navulo, Thanh Oanh Pham, Augustine Tea, Heena Khatri, Maheswaran P, J Wally, Tendayi Mupandawana.

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