Digital Banking AnalystNov 2023 - Present • Serve as a subject matter expert for digital banking platforms including personal and business online banking, mobile banking and bill pay. • Collaborate with business partners and project management team to make effective recommendations for the development and roll-out of a new digital banking systems. • Lead digital banking efforts including software releases and testing, documentation, onboarding of new FinTechs and/or third parties within the digital banking platforms. • Manage digital banking client issue and resolution efforts both internally and with vendors. • Perform analysis of data.

Digital Channel Release Manager/IT Lead Business AnalystFeb 2021 - Nov 2023 • Manage the release lifecycle from planning to execution focusing on coordination ensuring that timelines, resources, and process quality are all considered and accounted for ensuring the progress of specific tasks including quality assurance testing, documentation, and evaluation of the progress related to tasks providing updates, results, and recommendations. • Collaborate with the business partners to establish an implementation timeline, identify key contributors and business stakeholders to deliver digital releases according to the plan. • Guide change efforts so they align with the overall corporate change control strategy. Senior Business System Analyst Digital ChannelsAug 2016 - Feb 2021 • Own, manage and maintain defect backlogs for digital banking systems working with the frontline customer contact center, product owners from the LOB and IT support and development teams. • Conduct regularly scheduled meetings with LOB, support resources, and product managers to ensure defects are prioritized and placed in the proper squad’s backlog and slotted for an upcoming release. Manage and assign incident tickets in the work que from the customer contact center to the IT support resources. Meet daily with the IT support resources to ensure that the incident tickets were prioritized appropriately to ensure they met the determined SLA’s.

First Niagara/Lockport Savings Bank • Sr. System Analyst Technology Operations Mar 2004 – Aug 2016 - Incident Management - Provide support and innovative solutions for incident resolution. - Release Management - Guide change efforts so they align with the corporate change process. - Mobile Wireless Plans - Manage 100+ mobile plans and devices on the corporate plan. • Assistant Branch Manager Oct 2002 - Mar 2004 • Back Up Head Teller Supervisor/Customer Service Representative Jan 1999 – Oct 2002 • Senior Teller, Correspondence Customer Service Representative Oct 1995 – Jan 1999