Nicole Strom Email & Phone Number

Saint Paul, MN, US

• Defined requirements, create training documentation, templates, and supporting processing updates
• Outlining and building out of SOX compliance within in the Billing portion of the Quote to Cash
• Lead the Billings team by; provide direction, training, motivation and mentoring
• Team with internal teams to resolve challenges and create processes that work for all departments
• Compile Monthly Bookings to Billings Report to assist in Jamf’s Financial planning
• Complete Billings close processes within a timely fashion

Bloomington, MN

• Execute project rollouts and final audits for all system integrations and enhancements
• Rebuild invoicing system to reduce the reservations under review by 80%
• Partner with CFO and IT leadership on an executive dashboard and ad-hoc requests for monthly reports
• Increase time efficiency and data accuracy 20% for Billing Specialists by reconciling screen defaults
• Gain a $10M return on liquidity in monthly cash flow by streamlining monthly account payments
• Lead a team of 4 Billing Supervisors and 28 individual contributors in billing and tax roles; provide direction and training for billing teams in Dallas, Chicago, and international offices

• Developed client requirements, analyzed data, created metrics, and acted as quality control
• Completed 5 large client system integrations with a 180-day project cycle within timeline, achieving a 90% customer satisfaction rating
• Defined team requirements, created training documentation, and supported team processing updates
• Yielded $3 million in unbilled reservations with a priority workflow process to close balances within 30 days
• Performed ad-hoc report analysis with IT to uncover data quality issues
• Created and analyzed data review assessments categorized by client, highlighting invoicing timelines

Golden Valley, MN

• Project Manager for 25 key accounts ranging from system integrations to account enhancement, improving standard design processes by providing time savings and consistency of solutions
• Transitioned the removal of 132 pieces of equipment and placement of 56 pieces of equipment in two micro-markets with 7 sites, saving $500K annually
• Partnered with the Invoice Consolidation Team to redesign aging client reports, delivering over $10K of receivables
• Orchestrated the separation of 1 major client into 2 major accounts in 5 systems, updating sites information, online ordering profiles, ordering catalogs, and billing processes
• Assisted with projects execution, new client programs, client expectation communications, and determined internal resources to ensure successful and timely implementations

• Initiated a full reconciliation for a major account which resulted in over $200K of receivables
• Provided oversight to ensure the team understood the procedure to onboard clients
• This effort contributed to the successful rollouts, limiting issues that arose on the day of implementation and brought an estimated $13M in revenue
• Collaborated with IT to identify necessary system updates through collection, analysis, and processing test data for JDE AB Quick Add, and JDE PO Tracking
• Completed a data integrity review that identified 200 plus invalid or duplicate sites
• Advised the Reporting Team on a specialized report that would save associates 100 hours per week

Edina, MN

* Added capacity for team leads by taking on additional responsibilities, 4 months after being promoted.* Developed into the Sarbanes administrator and liaison between Treasury and auditors.* Established and implemented policies and procedures to ensure compliance within Treasury.

Edina, MN

* Assisted the legal team to resolve outstanding issues with Regis and salon acquisitions.* Reduced franchisee debts by 50% through assertive payment plans.* Provided ongoing problem solving skills for franchisee concerns and ensured resolutions were provided in a timely manner, some examples include: providing 13 monthly reports, franchise statements and.