Nicole Taher Email & Phone Number

Redmond, Washington, Us

Responsible for leading a team of deeply technical Application and Development Customer Engineers to provide our Financial Services, Enterprise customers best-in-class support to accelerate Azure Services adoption. By providing a proactive services approach, customers recognize the value, optimization and productivity within Microsoft Azure services. - Hire, on-board, develop, coach, mentor and evaluate Customer Engineers. Set a clear bar for excellence. - Maintain exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive role clarity, project assignment and effective cross-team collaboration.- Coach and enable team to accelerate Azure projects to production. Ensure team delivers high quality production deployments/support solutions that are resilient and successful.- Drive operational excellence, including timely consumption opportunity management and high-quality reporting and insights.

Redmond, Washington, Us

• Build, manage and orchestrate sales strategy and pipeline to ensure positive results and services growth• Effectively manage opportunities through the outcome based, solution sales process – meet and exceed quota• Align my sales focus to larger company strategy – evangelize cloud first, mobile first strategy• Educate customers on Azure and Office 365 cloud services advantages to improve operational and financial efficiencies• Responsible for exponential services revenue gained from IaaS and PaaS solution strategies• Guide customers through their digital transformation and recognizing their potential• Leverage strong negotiating skills to reach maximum results for Microsoft• Drove Cyber-security initiative for Microsoft Support organization – uncovered and closed multiple net new services opportunities• Subject Matter Expert for Microsoft Support Services offerings• Continue to grow Premier Support services business by identifying problem areas within customer’s environment• Work closely and collaborate effectively with the Enterprise and Partner Group and Delivery teams within Microsoft• Drive strategy and lead greater Microsoft team to yield additional revenue and sales opportunities• Worked with Partner Channel group on Go-to-Market strategy for product release• Partner with C-Level and Director level customers to establish consultative professionalism and promote total solution capabilities within the highest levels of the organization• Successful at educating customers in the value of leveraging Microsoft services to meet their desired outcomes• Embrace team collaboration and encourage account teams to be the best while looking for ways to celebrate and ensure my peers receive recognition for their hard work and partnership• Effective proposal generation • Strive for exemplary Customer Satisfaction results – maintain positive attitude• Pursue stretch commitments in an effort to further my sales, strategy and business acumen skills

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