Nicole T. Email and Phone Number

• Hire, train and manage Sales Support team (1-2 members), ensuring accurate processing and timely shipping of orders for customers across our three company divisions.• Manage orders by sustaining clear and effective communication between the Sales Support team and our sales, production, and warehouse teams.• Ensure compliance of shipping requirements for 35+ major retailers and direct to consumer accounts.• Reconcile 850 and 860 transmissions and analyze EDI raw data where… Show more • Hire, train and manage Sales Support team (1-2 members), ensuring accurate processing and timely shipping of orders for customers across our three company divisions.• Manage orders by sustaining clear and effective communication between the Sales Support team and our sales, production, and warehouse teams.• Ensure compliance of shipping requirements for 35+ major retailers and direct to consumer accounts.• Reconcile 850 and 860 transmissions and analyze EDI raw data where applicable to identity order issues.• Reinvent processes for efficient daily task execution and shifting business needs by reconfiguring existing reports and establishing new processes for existing issues. Show less

•Analyze and deliver weekly Amazon reports, including biggest financial impact and most valuable spend; compile weekly sell through reports for 3 brands showing best performing styles.•Identify keywords and ASINs with high sales potential on Amazon platform; create sponsored advertising campaigns.•Create, manage and optimize Amazon advertising campaigns daily with a sale oriented KPI.•Maggy Task Force Treasurer - coordinate and execute company events within budget and assess… Show more •Analyze and deliver weekly Amazon reports, including biggest financial impact and most valuable spend; compile weekly sell through reports for 3 brands showing best performing styles.•Identify keywords and ASINs with high sales potential on Amazon platform; create sponsored advertising campaigns.•Create, manage and optimize Amazon advertising campaigns daily with a sale oriented KPI.•Maggy Task Force Treasurer - coordinate and execute company events within budget and assess employee satisfaction. Show less

•Communicated with customers via phone and email to place, edit, and cancel orders and process refunds and exchanges. •Identified problems expressed by customers to provide the best solution, expedite correction, and ensure customer satisfaction.•Recommended solutions to management for common customer complaints to increase long-term customer satisfaction.•Monitored and reported customer feedback on a weekly basis.

• Developed link building relationships through emails for potential collaborations to strengthen the brand image.• Translated documents and presentations from Spanish to English, targeting the appropriate audience.• Uploaded posts daily on Facebook and Twitter to spark an interest in multilingualism and promote MyHOSTpitality.• Published Spanish and English blogs on WordPress to encourage experiences abroad; also wrote blogs for collaborative purposes.

Gained a globalized perspective on marketing through coursework in an introductory marketing class and an internship in the marketing field of a start-up based in Madrid, Spain.

● Received, counted and distributed cash to process transactions deposits, withdrawals, and payments for customers.● Exposed customers to other forms of banking, such as ATMs and referred them to the appropriate Chase personnel.● Aided bankers with translation for Spanish-speaking customers.

● Privately tutored an at-risk elementary school student to help her excel on common core exams and successfully advance to the fourth grade without the need to attend Summer School.