Nicole Terc Email and Phone Number

-Over half a decade managing all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability-Systems use and management, budgeting and forecasting, department management, policy and procedure implementation with enforcement, and meeting facilitation-Provided a variety of services in the Guest Services desk inclusive of helping to balance the operational needs between the Financial and Guest Services divisions, overseeing and planing a balanced front desk schedule, and ensures maximum compliance with all internal requirements and external authorities-Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required-Monitor and develop team member performance, providing supervision, scheduling, conducting counseling, and evaluations, and delivering recognition and rewards-Reviewing the previous days MOD reports for guest follow-up and coordinated services in accordance with quality standards

-Successfully assisted customers with product selections and purchases-Stock inventory-Responded to telephone inquiries by providing quality service to customers and associates.-Proactive at quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.