● Led a cross functional team in a $4 million program including transaction processing, clearing and settlement, and reporting for new international markets. Bringing over 2 million active cards online with anticipated revenue of over $30 million. ● Served as the program manager for the Risk product line with an annual portfolio budget $5 million. This encompassed fraud model upgrades, rollout of new reports utilized by external clients, enhancements to call routing system for fraud reporting, and a rewrite of the fraud reporting scoring system which lowered the processing time from 8 hours to 10 minutes for fraud prediction results. ● Accelerated the implementation of PIN key exchange enhancements within transaction processing system across 9 regional networks to avoid potential $500K per incident in PCI fines.● Managed large scale implementation of multiple encryption methodologies across various data stores to become compliant with GDPR/ CCPA regulations. Non-compliance could result in fines up to 4% for GDPR and $2,500 per violation for CCPA.● Drove the effort to upgrade 6K virtual and 3K physical instances of Oracle JDK to Open JDK eliminating $10 million in license fees.● Mobilized efforts to upgrade the Prepaid application and middleware components to accommodate the 1400% increase of unemployment claims during COVID. ● Facilitated multiple vendor management engagements, including contract initiation, securing deliverables, validating budget, allocating resources, confirming program completion, and authorizing vendor payment.● Strengthened PMO by mentoring junior team members on project management methodologies, company products and processes as well as establishing monthly team building events.

● Spearheaded the implementation of a $5 million Oracle ERP and enterprise portal project to provide a unified experience to end users to access multiple features as well as self-servicing of accounts. ● Oversight of the integration of SalesForce.com API into Oracle WCI portal to facilitate lead generation and account management capabilities. Myjeppesen.com project was implemented utilizing Agile methodology. ● Completed the launch of Jeppesen’s eCommerce site which generated over $10 million in the sales. ● Continued to project manage all aspects post-delivery which ranged from major infrastructure upgrades to the addition of new products.● Implemented repeatable and measurable process maximizing project efficiencies decreasing time to market feature delivery by 40%. ● Established an easy-to-understand iteration cycle document that communicated Information Technology’s product deliverables and associated due dates.

• Owned the eBusiness roadmap, and resource allocation for all eBusiness initiatives. Reporting status regularly to senior leadership• Established a User Acceptance Testing team for all eBusiness projects lowering tech debt by 65%• Piloted a new process to communicate across business units for managing costs, development and implementation schedules, and performance which helped lower the delivery budget by $800k annually.• Established program controls and metrics to accurately measure teams’ progress toward specified development and implementation goals reducing delivery times to weeks instead of months.• Conducted post-launch client retrospectives to focus on continuous improvement of delivery process and roadmap backlog• Built strong cross platform relationships including Information Technology, Customer Support, and eBusiness Analysts • Facilitated release planning and change control meetings• Assessed and escalated risks, and formulated recommendations for solution

Internet Sales Manager• Effectively managed an on-site Internet Sales / Customer Service team. Responsible for all customer service and operations issues.• Successfully implemented a new inventory management system, which tracked inventory levels, reorder points, and helped the leadership team create phase-out strategies for dead stock. This lead to an increase of 50% reorder lead time and 75% increase in sales of dead stock. • Created detailed financial reports that outlined sales activity and distributed to executive leadership and sales teams weekly.