- Manage a book of largest, strategic customers- Work closely with customers to understand their business goals and objectives, ensuring Wonolo was well adopted across various nationwide teams- Lead pricing and contract negotiations for Wonolo's Enterprise products, resulting in favorable terms and increased profitability- Establish relationships and schedule meetings with C-Suite & decision makers monthly/quarterly to hold QBRs where we review KPIs and overall partnership health- Work strategically with internal cross-functional teams such as Finance, Legal, Deal Desk, Operations, Product teams to ensure customer needs were met- Lead continuous product training for customers from onboarding to updates- Create Quarterly Account Plans for our leadership team to better identify and track customer growth- Conduct comprehensive Business Reviews for customers, facilitating data-driven discussions and actionable insights.Wonolo, which stands for "Work Now Locally," is an on-demand staffing platform that connects businesses with 1099 or W2 workers. The platform allows companies to quickly find and hire workers for short-term or immediate staffing needs, such as filling shifts, completing short or long-term projects, or handling seasonal demand.

Led strategic adoption of Wonolo's complete offerings among key clients. Owned specialized strategies for new customer activations, addressing high-volume potential and operational intricacies. Collaborated with Sales on launches, conducting pre-launch consultations for seamless implementation. Conducted data analyses, tracked performance indicators, and provided valuable insights during presentations. Fostered cross-functional collaboration with the Product team, reporting glitches, gathering feedback, and participating in beta tests for impactful features.

Strengthen B2B partnership by positioning the value of Agero’s solutions to key decision makers through a consultative sales approachCreate and deliver presentations include performance metrics, share product roadmap enhancements and status on key initiativesCommunicate and secure buy-in related to a digital-first strategy focusing on Mobile APIs.Be the primary point of contact for large insurance clients when it comes micro and macro inquiries about Agero’s service deliveryDelivery effective and insightful data and reporting as neededExpand contacts and relationships into adjacent functional areas without your accountsWork extensively with Product, Sales Engineering, Marketing, Legal, and Service Delivery related to roadmap development, GTM positioning, Request for Proposal Response and implementation prioritizationActive engagement with Leadership and Finance on P&L performance and pricing activities to achieve objectivesConduct face to face meetings including presentations, webinars and product demonstrationsAct as a trusted advisor to your clients, share insights, and continually identify revenue opportunities within with an entire organizationAnalyze and utilize data for in-depth evaluation of accounts to recognize revenue and cost saving opportunities

Managed agency staffing program renewal process to ensure retention objectives were met. Worked with brokers to discuss workers compensation and rates. Insights and involvement with agencies to delivers industry leading client experiences, in prospect and renewal stages.

Participated in client facing activities to resolve complex customer issues and concerns with a perceived effortless experience on the customer’s part. Collaborated with sales representatives, implementation and Affinity Consultants to contribute to the addition of new voluntary products and addition of core coverages. Managed all aspects of account management to drive client satisfaction with MetLife.Customer base included Professional Employer Organizations (PEO’s) 1,000 to 10,000 members with annual revenues of over $15 million. Acted as a business partner with customers to develop strong client relationships, assist and answer billing questions, plan structure inquiries and assist with the addition of voluntary coverages. Served as a liaison between the customer and internal MetLife areas to include claims, contracts, implementation and sales.

Responsible for all functions of claims adjudication working directly with claimants, physicians, employers, attorneys, field resources, and CPAs to gather data such as medical/occupational/financial information in order to ensure accurate assessments. Provided timely, balanced and accurate claim reviews. Reached decisions by independent analysis and judgment in a time sensitive and fast-paced environment adhering to time service standards. High degree of communication skill to effectively explain claim determinations directly to customer /claimant or their representatives in verbal and written form. Conducted lengthy detailed information-gathering to obtain details regarding medical condition, financial, and occupational information; and independently determines appropriate handling. Calculated benefits payable to include; COLA, Social Security Offsets, and non-routine payments. Monitors social security decisions and other disability income benefits.

Ensured company acquisition of top talent by proactively recruiting, sourcing and hiring qualified new employees. Built and developed strong client relationships and ensured creative, efficient and cost effective hiring process. Ensured the selection process was in compliance with company policies, state/federal laws and regulations and divisional employment strategy.

Responsible for full management of identification of top talent in the marketplace and awarded Superstars 2006 (Top 10% of the company by revenues billed), nominated to Superstars in 2007Conducted interviews, recruiting and placement of candidates in direct-hire positions (above $50K per annum) Interviewed and successfully matched candidates to client profiles

Created a direct hire program recruiting executive level accounting & finance, sales and technology professionals. Maintained solid relationships with clientele developing and promoting new business opportunities; demonstrated excellent client management skills. Recruiting activities involved posting positions on job boards, direct sourcing of high level candidates, and performing internet searchesAttended client meetings; performed administrative tasks using a customized database, Excel, Word and PowerPoint. Crucial player in managing new employees, creating new commissions goals and driving new and existing business.