Over the past 25 years, I have had the honour of working with some of the World's largest and forward thinking companies , I have gained great experience integrating technology with business processes to provide quality business outcomes.As a strategic customer success innovator, I passionately assist customers to achieve their business goals, mitigate risk and partner with my customers to help drive and enable their strategy using technology in the Cloud.I am an internal advocate for my customers, a trusted advisor, I partner with customer leadership and internal cross-functional teams to uncover insights and translate those to business strategy, product and process improvement recommendations, best practices, and value-add initiatives.I have extensive experience in identifying and overcoming key challenges impacting Customer Success. Proven ability to champion, influence decisions and communicate effectively at all levels of management.* VALUE DELIVERED *✓ Business outcome, value realization modelling, ROI ✓ Internal Customer Advocate, aligning the right expert with each stage of my customers transformation✓ Core values: Empathy, problem solving and resolution, customer quarterback, analytical, innovative, focused, energetic and most importantly success together✓ Expert verbal/non-verbal communication, relationship building and executive presence skills inspiring confidence and integration at all levels, including our awesome partners* STRENGTHS & SPECIALITIES *Client Relationship ManagementDesign ThinkingExpert verbal/non-verbal communication, relationship building and executive presence skillsValue Realisation Change ManagementDigital Human Resources TransformationInnovation & Process ImprovementProgram Management & ExecutionConsultingAccount Management Cross-functional Collaboration & PartnershipsExpert governanceCoachingMentorship
Listed skills include Sap Hr, Consulting, Business Process, Sap Products, and 2 others.
