Nicole Wright Email & Phone Number

Chicago, Il, Us

Monitor, interpret, and implement relevant federal, state, and local insurance regulations affecting product development and operations.Work closely with product development teams to integrate compliance requirements into the design and implementation of new insurance products.Develop and implement compliance policies and procedures for product operations, including underwriting, claims processing, and customer service.Communicate changes in regulations and compliance requirements to relevant stakeholders and ensure timely implementation.Implement and maintain a system for tracking and reporting compliance issues, violations, and corrective actions.Stay updated on industry trends, regulatory changes, and best practices to proactively address potential compliance challenges.Lead a diverse team of QA specialists, rating analysts and operations professionals.Foster a collaborative and innovative work environment that encourages continuous improvement.Ensure that rating processes are compliant with regulatory requirements and industry standards.Oversee the creation and maintenance of reporting tools and dashboards to track key performance indicators.

Leads the Contract team in the development and implementation of personal lines auto and home contracts in support of discretionary and compliance initiatives.Leads Contract team in identifying required actions necessary to achieve company goals for new state launches.Anticipates, develops and implements solutions to complex contract related issues for both discretionary, compliance or potential issues.Collaborate with departments across the organization, including Legal, Line Management, Marketing, and Technology, to produce high quality contracts for our customers. Analyze current project processes and implement improvements to allow for more streamlined, efficient, and cost-effective strategies.Develop and present accountability and various other presentations to multiple levels of senior leadership.

Northbrook, Illinois

Manage a team of up to 10 Contract Project Managers supporting all personal lines insurance contracts. Responsible for discretionary and regulatory compliance contract work that needs to be performed by all direct reports.Support and execute succession planning, performance management and development plans for all direct reports. Assess resource needs including skills and training requirements when leading project teams and managing direct reports.Lead the evaluation of procedures and processes, determining/recommending alternatives or improvements while adhering to internal and external compliance requirements and standards.Influence the work of others through project and program leadership and execution. Use subject matter expertise to coach less experienced employees to anticipate and prevent potential problems.Drafted initial contract requirements for pilot state and developed template deliverable documents for future rollouts of several new product implementations.

Lead the strategic migration of Allstate customer mailing packages and other transactional documents from the existing Documerge platform to HP Exstream.Supported the countrywide implementation of eSignature enablement for all personal lines’ insurance products.Implemented several print and postage optimization projects resulting in $6M savings for the company.Manage multiple projects and led cross-functional teams through phases of development and implementation in support of the overall Document Strategy and Document Rationalization roadmaps.Support the future vision and strategy of large-scale programs providing information as requested to support the development of business cases and execution roadmaps, 3-year plans and prioritization.Build credibility, develop relationships, and maintain communication with stakeholders at multiple levels.Collaborate with departments across the organization, including Legal, Product Operations, Marketing, Agency Advisory Boards, Agency Operations, Strategic Distribution, and Technology.Assess stakeholder impact and communicate process changes to support effective change management.Perform extensive document inventory analysis and coordinated Marketing document re-writes and simplification efforts.

• Manage multiple projects through phases of development and implementation within Product Operations.• Improve customer satisfaction by highlighting easier to understand information to Allstate’s customers.• Build credibility, develop relationships, and maintain communication with stakeholders at multiple levels.• Collaborate with departments across the organization, including Legal, Line Management, Marketing, and Technology, to produce high quality contracts for our customers. • Analyze current project processes and implement improvements to allow for more streamlined, efficient, and cost-effective strategies.• Develop and present accountability and various other presentations to multiple levels of senior leadership.

Master Of Arts (M.A.), Clinical Psychology

Bachelor Of Science (B.S.), Psychology