General Manager
CurrentPromoted to General Manager within 8 months of starting as a Store Manager due to exceptional performance. Obtained responsibility for managing the store, leading and developing a team to ensure successful loan processing and customer satisfaction. Build and maintain strong customer relationships to encourage timely payments and manage a growing portfolio. Conduct monthly audits of in-store titles, ensuring proper organization and adherence to company policies. Oversee administrative aspects of repossessions and repayment plans. Organize regular meetings with the team to discuss objectives, set expectations, and provide daily goals and motivation. Coach team members to enhance their skills and performance, fostering a supportive and productive work environment. Create and manage staff schedules to ensure adequate coverage and optimize team productivity. Innovate strategies to attract new customers and enhance overall store performance.
