Responsible for communicating with clients and gather documents needed on behalf of bookkeepers. Highly proficient office skills in computers, Word/Excel/Outlook.Assist with monthly and quarterly federal payroll reports and payments.Process monthly and quarterly state sales and use tax.

Prepared loans for closing and transmits the closing checklist to the Branch and ensured all closing documents were sent to the member via Docusign, in order to guarantee the timely receipt of all required loan documents or the checklist. Ensured that loan approval stipulations were met prior to loan closing in order to meet established time standards.

Responsible for informing the strategy and product enhancements of the risk and MarketGuard product Suite. Responsible for a full range of compliance related activities including risk, fraud, user vetting, validation, and authentication. Preserve customer privacy, maintain business confidentiality, and appropriately use internal and third-party tools.Understand the auction industry, consumer protection rights, and ecommerce.Assist in the execution of Proxibid’s risk management process; including manual reviews, merchant vetting, compliance assessment, and other fraud review components. Work buyer and seller fraud queues analyze trending behaviors on the Proxibid platform, and dispute resolutions.Apply sound business judgment to proactively recognize potential fraudulent and high-risk activity and exercise discretion when it is appropriate to deviate from Standing Operating Procedures (SOP) while documenting assessments. Independently manage risk mitigation and understand the balance of the value of both Buyers and Sellers.Take appropriate action to mitigate against risk and loss that could impact the platform, customers, company revenue or goodwill. Respond to law enforcement, consumer protection, and other regulatory agencies on behalf of the company in a professional and comprehensive manner. Provide feedback to business stakeholders on a regular basis regarding trends which may negatively impact business units, utilize knowledge to continuously update departmental SOPs, and aptly escalate matters to leadership.Ability to informatively and effectively collaborate and communicate policies to cross-functional stakeholders and customers via email and phone. On call to handle emergency issues both day and night. Knowledge of external systems and software (the Internet, Microsoft Office - Outlook, Word Excel, Visio, PowerPoint).

Receive physician requests from transferring facilities and coordinate patient transfer to receiving facilityAble to professionally and accurately represent partner hospitalsAble to develop and maintain referral relationships with outlying facilities through consistent customer service and ease of useFacilitate all communications between referring and receiving physicians and other hospital staffDocument all required information pertaining to the patient transfer processBe able to accurately enter information into the database as it occurs, for creation of real time dataDemonstrate excellent customer service skills with all callersCoordinate flight and ground transportation as neededAble to use a multiple phone line systemAble to use tools and resources in order to contact appropriate physiciansDemonstrated ability to relay information accuratelyDemonstrated ability to accurately follow protocols as developed by each partner hospitalCompliance with policies and procedures as defined in the Employee Handbook, DirectCall Policy and Procedure Handbook and customer defined policy and procedureAble to stay professional and efficient in high stress situationsDemonstrated strong multitasking skillsAble to clearly and professionally communicate with coworkers during high stress situations

Attracts potential customers by answering product and service questions;l suggesting information about other products and services. Opens customer accounts by recording account information.Maintains customer records by updating customer information. Resolves product and service problems by clarifying the customer's complaint; expediting correction or adjustment; following up to ensure resolution.Maintains financial accounts and process payments.Recommends potential products and services to upper management by collecting customer information and analyzing customer needs. Contributes to team effort by accomplishing related results as needed. Performs the following tasks, but not limited to; answer phone calls, respond to emails, clean the facilities, daily close and deposits, stock merchandise, mow and maintain grounds.

• Expert ability to work PayPal and eBay productive workflows, respond to customer email inquiries, handle outbound calls including supervisor call back request, resolve account issues as well as executive-level escalations.• Supported 2 teams of 28 teammates by providing guidance and assistance to their reviews by conducting weekly accuracy reviews, coaching opportunities and training.• Completed in-depth reviews on high level escalations provided through various platforms including BRAMs, Law Enforcement, Anti-Child Exploitation and High Profile/Rapid Response.• Communicated issues/concerns to Management, Account Managers, Commercial Underwriting analyst, and Risk Operations for high revenue accounts.• Strong ability to coach and direct teammates as well as peers towards achieving performance and behavioral excellence through various modes among Quality Reviews.• Comfortable handling multiple projects and responsibilities simultaneously. This includes the management of time, money, people, and space with a focus on service levels.• Strong ability to drive conversation about, create new and revise current company and departmental procedures as well as providing suggestions to Management about policy.• Proficient in developing and delivering presentations as well as creating and presenting procedural training materials.• Investigated accounts for violations of the Acceptable Use Policy through transactional and behavioral modeling.• Communicated with customers via email and phone to educate them on PayPal's Acceptable Use Policy and explain what is allowed to be sold using PayPal and provided steps to bring customer accounts into compliance.

• Analyzed Non-Profit and Political financial accounts Reviewed payment trends for high risk business for the purpose of detecting and preventing money laundering• Analyze accounts’ business models • Communicated with the Internal Revenue Service, Merchant Banks, and other third party organizations • Documented communication between account holders, analysts, and other departments within the company

• Reviewed applications for merchant processing accounts• Reviewed and analyze consumer and merchant credit report Analyzed merchant websites for anti-money laundering concerns• Handled propriety merchant documents• Worked special projects as assigned Assisted with training classes Mentored new and existing analysts • Provided feedback and coaching opportunities for analysts

• Answered inbound calls from merchants for support of PayPal products• Assisted Merchant support via e-mail • Assisted small merchant with the following: technical support, buyer complaints, chargebacks, Reviewed applications for merchant processing accounts• Reviewed and analyze consumer and merchant credit report Analyzed merchant websites for anti-money laundering concerns• Handled propriety merchant documents• Worked special projects as assigned Assisted with training classes Mentored new and existing analysts • Provided feedback and coaching opportunities for analysts• operating merchant processor accounts, resolve account limitations.

• PSAT Award Winner • Handled confidential information • Communicated with customers via phone and e-mail for the following: Buyer complaints and chargebacks, spoof, stolen financials, and account limitation and closures

• Submitted finance applications to external lending companies • Explained payment plans to consumers • Displayed effective communication skills with lending companies and consumers• Prepared and track monthly financial reports. • Organized and maintained the consumer’s financial contracts • Handled confidential information

• Assisted merchants recover funds Contacted consumers via phone • Assisted consumers settle debt • Handled confidential information

• Assisted drivers obtain pet and passenger permits• Directed annual reviews on a monthly basis • Entered new employee information and payroll into database• Acted as a liaison for company drivers• Communicated with Werner’s nationwide terminals via phone and e-mail communication on a daily basis

• Assisted company drivers with questions about D.O.T. regulations• Assisted drivers with revising their daily and weekly driving logs

• Communicated with company locations via phone on a daily basis • Assisted with monthly cycle inventory counts • Displayed effective customer support