Nicole Bodin Email & Phone Number

Sunnyvale, CA, US

Sunnyvale, CA, US

Amsterdam, Noord-Holland, NL

• Provide leadership and support for post market surveillance team of 7 direct reports of post market surveillance engineers and failure analysis technicians; including strategic planning of resources to achieve business.
• Post market surveillance team is responsible to identify field performance trends and feedback insights into the business working with cross-functional teams to address product issues including; engineering.
• Change Management and local deployment lead for the implementation of new complaint handling and risk management systems within the business group; driving continuous improvement of systems to reduce processing waste.
• Process owner and subject matter expert of standardized post market surveillance, complaint handling, and risk management processes including documentation, remediation projects, and training of team members.
• Business quality KPI metrics manager responsible for identifying gaps and working with cross-functional teams to build plans, manage project execution and ensuring on time delivery to achieve targets.
• Implemented daily and project visual management systems to monitor and ensure on time delivery of business metrics and projects.

Amsterdam, Noord-Holland, NL

• Managed overall post market surveillance product quality of newly introduced oral healthcare products into the market to quickly identify field failures, determine root cause and working cross-functionally to ensure.
• Identified product quality field failures accounting for 80% of returns working cross-functionally to implement multiple product design and process improvements to address the top customer issues; delivering on a tight.
• Led quarterly management reviews of Sonicare’s overall field quality performance; identifying actions needed to be taken by the business to drive toward a zero defect culture.
• Implemented process improvements among post market surveillance team to quickly identify product quality issues, increase lab efficiency, and enhance team’s overall output to the business.

San Francisco, CA, US

Managed client expectations under aggressive cost and schedule constraints to deliver a superior client experienceImplemented multiple Six Sigma best practices to improve the efficiency of the engineering teams

Louisville, KY, US

Responsible for scoping, evaluating, and implementing $2,000,000 refrigeration cost out project. Responsible for managing the project schedule, budget, and team to ensure the project meets all required milestones on time and within budget. Worked with cross functional engineering, manufacturing, marketing, and service teams to successfully execute project.

Louisville, KY, US

• Collected, analyzed, and prioritized field service call data to identify critical field issues
• Drove implementation of both short- and long-term solutions
• Tracked solution effectiveness into the field
• Scoped, evaluated, and implemented projects to improve the overall profitability of the bottom freezer platform by $1,000,000
• Worked cross-functionally with product management, manufacturing, and service to implement projects

Louisville, KY, US

A 2 year engineering development program consisting of 4 six-month rotations through various roles while continuing to grow engineering education through advanced engineering coursework taught by industry experts at GE Appliances. Program includes participating in Foundations of Leadership (FoL), Engineering at GE (ENGAGE), and DFSS Green Belt.

Worked on multiple projects across various sub-systems within the oven product family including: new product introduction post production support and new thermal system proof of concept evaluation.

Bachelor'S Degree, Mechanical Engineering

Master Of Business Administration (M.B.A.)