Nicole Branham Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Illinois, United States

Strategically build and manage the learning management system and infrastructure for our frontline teams. Creating strong systems and using technology to ensure teams have the information they need when they need it.

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Provide service and support to small business owners by reviewing and processing grant applications, assisting them with document issues, and answering questions regarding the grant program. Working on different projects as assigned, including 1099 support, document uploading, and handling front desk responsibilities.

Greater Chicago Area

• Assist Territory Manager with managing the territory via the following: HR duties, scheduling staff and helping to find substitute staff, payroll – processing and checking timesheets, on-boarding newly hired employees, compiling various reports/paperwork, etc • Organize, stock, order products and supplies, and maintain two Weight Watchers stores• Schedule newly hired employees with a new-hire trainer and follow-up on the status and completion of their training• Provide training and coaching for new receptionists as a new-hire trainer – train them on our internal member processing system, how to provide a caring member experience, how to enroll a new member, how to sell product, and how to work well with the meeting team• Provide care and support for all staff by following up with email requests, helping to process payroll discrepancies, and filtering vital information from the staff to the Territory Manager• Provide care and support for all members by providing them with a caring and welcoming experience and assisting them with any Weight Watchers challenges

Rosemont, Il

• Manage several high profile accounts, including: Grainger, Wesco, Home Depot, and Lowes• Enter orders, returns, shipping discrepancies, and other documentation with 99.8% accuracy• Proficient with Microsoft Office Suite, including Outlook and proficient in SAP• Efficiently and effectively answer e-mails and phone requests from customers and sales force• Maintain excellent customer relations and develop customer rapport with agents and sales force• Work effectively both independently and in a team environment• Consistently meet and often exceed 80% phone availability objective• Helped to win the Grainger “Partners in Performance” Award that is given to their top suppliers for two consecutive years• Train several new employees and put together a Customer Support Distributor work instruction book to assist with the training of future new hires

New Albany, In

Audited incoming raw material and outgoing finished product and assisted line workers in making quality decisions on products.