Elevating the voice of customer for our LinkedIn Business Platform on User and License Management across our Enterprise product suite.

Elevating the Voice of Customer for our Enterprise Recruiter products including- Provisioning, User Management, Talent Mobile, Reporting, Internal Tools, and Recruiter Trust initiatives.

• Responsible for product education for LinkedIn's Talent Solution Reps globally(NAMER, APAC, EMEA regarding the products of Recruiter, Company Pages, Career Pages, Account Center, Connectifier, Referrals, Enterprise Platform and Jobs. • Education is provided through bi-weekly product update emails, webinars, training videos, powerpoints, tip sheets, and in class training by using our LMS- cornerstone.• Work closely with Product Team to deliver/translate product changes to the Talent Solution Reps, test new product launches, and provide feedback on user experiences. • Create internal documentation on proper product functionality by analyzing product and marketing specs. • Document and walk through advanced product functionality related questions from the Talent Solution reps globally. Search internal documentation and specs and test product to determine correct functionality. • Update internal/external help center content when new products and updates are released. • Prioritize customer and rep feedback to the product team helping shape product roadmap.• Making sure Talent Solutions has the most updated and correct information by finding discrepancies of product knowledge between cross functional teams and in documentation. • Manage multiple cross-functional relationships with varying business partners

During my time on the Enterprise Support Team, I was able to provide customers the help they needed in getting their job done! • Pooled Strategic- assisted our dedicated reps with some of LinkedIn's largest accounts. • OnBoarding - helped new customers navigate their way through the Recruiter Tool and how to best utilize the product.• Assisted Members inquires on the phone and email• Interim Product Support Specialist (PSR). Assisted in fielding questions, assisting with escalations, and education for Enterprise Reps on product knowledge and functionality. • Worked cross functionally with Product, Engineering, and Marketing Teams.• Created a simplified form for a complicated internal process of merging Company Pages that is now used across multiple organizations within LinkedIn.• Started "SettleIn" Omaha, which helped new hires acclimate to the LinkedIn culture. • Mentor and Coach for new hires regarding client escalations and case reviews.

Freelance make-up artist for Chanel, Laura Mercier, and Lancome cosmetics.

Assisted in developing and coordinating long and short term marketing plans for nine Excel Physical Therapy locations. Created and maintained our current online social media marketing campaigns, quarterly company newsletter, and monthly employee newsletter. Promoted brand preference, awareness, and positive brand image for Excel's services through industry marketing tactics. Acted as contact with physician offices and hospitals by creating and fostering ongoing relationships. Acted as a primary contact for Excel Physical Therapy within the community by attending Chamber events, school/community health fairs, and school career fairs in Sarpy and Douglas County. Assisted in organizing a yearly non-profit run. Helping with the design of brochures, community marketing, and creating shirts.

Created brand awareness and brand preference through in-store events and sales techniques.Meet and exceeded desired sales goals. Achieved the highest percentage YoY at 22%.Trained new employees and encouraged them to meet sales goals and create positive brand awareness.Created and maintained customer relations by implementing customized selling, a follow-up program, excellent customer service, and resolving customer complaints.Acted as a liaison between Von Maur administration and Lancôme representatives. Promoted positive brand image.

Acted as a liaison between pharmacy and nursing units Transported and delivered prescribed medication to appropriate patient Restocked medication drawers for ongoing patient care Checked supplies for expired medications to ensure patient safety.

Taught students communication skills through in class exercises and homework assignmentsGraded students communication, essays, in class participation, and homework.