Nicole Buchanan Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, Netherlands And Melbourne, Australia

At NBBO Design, we specialise in creating transformative spatial and experiential design solutions for branded environments. Our expertise spans retail and workplace spatial design, connected retail and workplace experiences.We are passionate about bridging the gap between digital interaction and the sensory, human experience of physical spaces. Whether your project is large or small, we collaborate closely with our clients and end users to deliver impactful and innovative designs that drive positive, behavioural change and brand transformation. Let us help you create human-centered spaces that leave a lasting impression.Clients we have had the pleasure of working with include; Deloitte Digital. London, UKGoogle. Sydney, Australiaadidas. Herzogenaurach, GermanyLOT61. Amsterdam, NetherlandsArcus Infrastructure Partners. Amsterdam, NetherlandsWell lit. Leeds, UK

Amsterdam, North Holland, Netherlands

In collaboration with a diverse, global network of talented creative professionals, I photographed, cooked, tested, wrote, sketched, posted, documented, and developed over 150 recipes for mōi. We created mōi - A lifestyle brand, with the mission to connect people to the places they live, through food, mindful living and exploration. With beautiful food products, practical meal planning tools and collaborative workshops, we inspired people to make better food choices around their daily food rituals. Our vision was to help the world build more inclusive and economically sustainable communities by promoting and connecting people to local business through food.Creating the brand and business concept for mōi has been one of the most enriching, creative and personally rewarding experiences in my design career.@moi_ams

Amsterdam, North Holland, Netherlands

As a host and creative curator for & the Table, a fast growing women led digital platform, I specialise in creating intimate and unforgettable dining experiences through my own brand mōi, to connect women across the globe. Through the platform, I meticulously curate guest lists by selecting inspiring individuals from diverse backgrounds to engage in meaningful and authentic conversations around my table. Each dinner, hosted in the warmth and elegance of my private home, is crafted to foster connections, stimulate thought-provoking discussions, and celebrate the art of culinary excellence. Through my role, I harness the impact that spatial design can have on individuals, to bridge the gap between digital interaction and real-world connections, offering a unique environment where ideas and authentic relationships flourish.

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Leading Retail Strategy in Amsterdam for UK based agency IMA Home, I worked closely with creatives, account management and clients to set the stage, strategic direction and creative platform for adidas retail campaigns globally.

Amsterdam, North Holland, Netherlands

London, United Kingdom

Appointed as the lead experience design consultant specialising in spatial design, I was engaged by Deloitte Digital London, to drive the design and user experience of their new workplace. The project included bringing together a number of smaller design business’ under one roof in central London. A new city campus building would act as the catalyst for change, shifting traditional consultant mindsets to become a more makerly design led firm, Deloitte Studios.My primary responsibility was to develop the brief and experience concepts for Deloitte Studios. Working hand in hand with the appointed interior design and architecture practice, key senior stakeholders and the user group, my approach was human centered. This involved leading and conducting design research activities such as collaborative workshops, 1:1 interviews, observations, service safaris, context and journey mapping. The insights uncovered informed an experience strategy for the new space, helping to frame and spark ideation with users. Concepts were developed, prototyped and tested with end users in low fidelity and an experience playbook was created to help govern the new workplace experience as an ever evolving ‘product’ which would continue to develop and change over time, to suit user needs.

London Area, United Kingdom

Melbourne, Australia

I managed a team of 4 UX designers, including their professional development and key performance. This involved aligning the retail design blueprint, with the business and brand strategy through evidence based design. Key design recommendations were presented to a steering committee and executives, driving design iteration and change. I partnered with Telstra’s Retail Creative Lead, to deliver the scalable blueprint, which is currently being rolled out across 380 stores Australia wide. DESIGN RESEARCH INCLUDINGContextual inquiriesIn store & Lab ObservationsInterviewingVisual mappingTobii Eye tracking User testingEngagement workshops and design sprintsDESIGN OUTPUTSPrototyping - low & high fidelity, Journey Maps & Blueprints. Personas. Wireframes, storyboards and videos. SKILLSService Design integration with staff trainingPartner engagement - Apple, Samsung, SonyHuman Centered store design deliveryComplex stakeholder managementExecutive level presentations and communicationProject resource and scopingManaging delivery time line and budgetDesign vendor management RFP’s and EOI’sPlan & deliver 2 day Team Off-siteCompleted: Telstra Business Leaders ProgramPROJECTSTelstra Future Retail Environment V1.5; - Adelaide - Glen Waverley - Lab Store, HighettThe in store Wait ExperienceTelstra Future Retail Environment V1.1

Sydney, Australia

The key tasks in this role were translating design research between the Experience Design team and the Retail Creative Lead, to generate insights and set the vision for Future Retail Strategy V1.5. This included experimentation with new in store marketing and merchandising concepts which drove business cases for scalable design recommendations. This also involved integration of Telstra’s new brand positioning; from Tel-Co to Tech-Co. DESIGN RESEARCH INCLUDINGContextual inquiriesIn store ObservationsInterviewingEngagement workshopsDESIGN OUTPUTSStrategy framework. Concept Design and Space Planning. Sketches and 3D visualisations. Journey Mapping. User Flows and Personas. SKILLSBrand and marketing integration for retail designIn store prototyping and experimentation Engagement workshops Design vendor management RFP’s and EOI’sComplex stakeholder managementExecutive level presentations and communicationPROJECTSFuture Retail Environment Strategy V1.5Future Retail Environment V.1.1 Marion WestfieldEntertainment in Retail – 3x Test & Learn storesTelstra Retail Design PrinciplesNBN retail strategy in store experienceMelbourne Discovery storeTelstra Licensee & Partner Conference 2016, Branded Devices Exhibition stand

Sydney, Australia

My first role with Telstra was working with the Retail Creative Lead to deliver the interior design of over 380 Telstra stores Australia wide. The role expanded quickly beyond the retail business function, where my design skills were utilised in bringing the brand to life for the HQ workplace transformation, CEO’s Visitor Experience and Customer Insight Centre. My highlight in this role was being contracted to Telstra’s M&A team in the Philippines. Engaged as the lead retail design consultant, working with the local team on the ground, I developed a new retail brand and store design concept, for the Philippines newest telecommunications network. DESIGN OUTPUTSConcept designSpace planningSketching, 3D visualisations & animationsDesign developmentConstruction detail documentationJourney MappingSKILLSIntegrate product & merchandise planningDesign workshops and engagementDesign vendor management RFP’s and EOI’sExecutive and key stakeholder engagementHuman Centered Design methodologyPROJECTSCanberra Airport Executive Business LoungeFuture Retail Environment 4x Beta Stores61+Accessories Concept StoreSydney Discovery Store Telstra Business CentreTelstra Store of the Future, MelbourneTelstra Store on WheelsSPECIAL PROJECTSPhilippines Project Fun: Lead Design consultantCEO Future Workplace & Visitor ExperienceCustomer Insight Centre

Sydney, Australia

I led the start up of a new design studio in Sydney. As a senior member in a team of 3. I specialised in pitching and delivering workplace design projects. Building business relationships and positioning a new brand was also key. I completed design concepts and documentation packages for all projects listed.DESIGN OUTPUTSConcept designSpace planningSketching and 3D visualisations3D Wireframe animationsDesign development documentationFull tender and construction documentation packagesSKILLSBusiness development and marketingProject and client managementPitching for new workPreparing RFP & EOI’sPreparing project design and documentationFF&E specificationForecasting and invoicing Managing and mentoring team membersPROJECTSVistaprint Asia Pacific HQ workplaceBAT Asia Pacific Call CentreBAT IT WorkplaceTelstra Workplace Future Ways of WorkingDolina Fashion Studio ISPT Base Building Refurbishment 25 floorsNestle Telepresence Facility Australian Reinforcing Company workplace

Melbourne, Australia

As part of a larger interior design team, I worked at interior detailing on large projects, including design and documentation/FF&E packages for tender and construction for all projects listed. PROJECTSTelstra T-Life retail store, MelbourneTelstra 242 Ground Floor Exhibition St, MelbournePBL Channel 9 workplaceTelstra, 717 Bourke Street Call Centre, Melbourne

Melbourne, Australia

At this studio I worked on delivery and management of interior design workplace projects. This involved initial design brief to concept, design development, tender and construction documentation packages. The preferred model for this design and construct business was direct client and design management, alongside an in house project manager. The role also included engaging and design coordination of service engineers, building certifiers and specialist design consultants eg. Ergonomist. DESIGN OUTPUTSConcept designSpace planningSketching and 3D visualisations3D wireframes and animationsDesign development documentationFull tender and construction documentation packagesSKILLSProject and client managementPreparing project design and documentationFF&E specificationPROJECTSConnex Veolia workplaceConnex Veolia Metrol Train Control CentreCathay Pacific Flight Lounge, MelbourneEmirates Ticketing Office, Toronto CanadaVision Stream Nextgen Communications workplace

Melbourne, Australia

My responsibilities included strategic space planning, coordination and documentation of theIn-store showroom settings and customer facilities. This involved ongoing design research and sales performance of in-store rooms through; - Customer flow mapping- Observations- Product interactions- Analysing sales reportsI delivered interior design concepts and campaign vignettes in alignment with the IKEA commercial calendar, leadership business focus and marketing team. I was also responsible for designing and implementing concepts for an off site mobile marketing pop up store traveling to festivals and events. DESIGN OUTPUTSConcept designMerchandising plansSpace planningSketching and 3D wireframesDesign development documentationPROJECTSLead campaign designer; Showroom and Market HallLead designer of Chinese New Year marketing activation - Pop Up Store on Wheels Refresh of IKEA RestaurantLeadership Business Bedrooms rebuildLeadership Business Kitchens rebuildSPECIAL PROJECTSProject Design & Build IKEA St Gallen, SwitzerlandProject Build IKEA Logan, BrisbaneProject Build IKEA Homebush, Sydney

Bachelor Of Interior/Exhibition Design, Interior Design, First Class Honours

The Bachelor of Design (Interior Exhibition Design) (Honours) provides students with an understanding of the underlying principles.

Haccp Certificate, Code Of Food Hygiene, Pass

Certified in HACCP (Hazard Analysis Critical Control Point) HACCP certification emphasises a systematic approach to food safety.

User Experience Design, Ux Design, High Distinction

SKILLS & TOOLS Use industry standard tools such as Sketch and Invision to prototype and wireframe design solutions. PRODUCTION STANDARD.