Nicole Clark Email & Phone Number

St. Louis, Mo

High performer, exceeding in production requirements listed in the Policy and Procedures. Participated in the remediation and implementation of three go-lives. In 2014, merged over 7,000 BJC Soarian medical records. Also in 2014: investigated approximately 10,000 medical records; all the while correcting and delegating Patient Access, Health Information Management, Clinical Desktop and the eMPI on the appropriate steps in fixing the overlay.• Investigates potential duplicate Medical Records for patients at nine community BJC hospitals.• Communicates among all Health Information Management Departments within BJC HealthCare to merge and unmerge patient files in order to streamline 4.5 million patient medical records. • Participates in pre “go-live” cleanup for Soarian, Inspector, Auditor, and the eMPI by researching, collaborating, and eliminating errors within the systems to ensure the “go-lives” will run smoothly.• Maintains a 98% accuracy rating.• Directs and delegates Patient Access, Health Information Management, the eMPI and Clinical Desktop regarding the appropriate steps to get an overlay corrected in accordance with the Policy and Procedure Manual.• Resolves or aids in the correction of over 2,000 patient error requests annually from various employees across BJC HealthCare.• Developed employee training manual with a team of subject-matter experts

Extraordinary performer, consistently delivering high quality work in the lab department. Received Excellent rating from supervisor on every performance evaluation. Selected to train new lab employees based upon interpersonal skills, efficiency in duties, quality of work, reliability, and attention to detail. Nominated by peer for Service Excellence Award for exemplifying teamwork. First Lab Tech selected to participate in cross-training pilot program involving Send-Out Area. Pilot program was so successful that it was implemented, resulting in greater departmental efficiency and improved skills for Lab Techs.• Worked on a team to ensure the accurate testing of patient samples.• Delivered support and guidance to other team members.• Answered and direct phone calls on a multi-line phone.• Complied with all hospital regulations, such as HIPAA and ICARE. • Trained new employees on procedures and performing lab tests with highest attention to quality and efficiency.

Emergency Room

• Registered patients and took insurance information in a timely manner• Utilized information and skills obtained to run programs in Meditech, Logicare, and Nebo to maintain current patient medical records• Maintained Meditech files containing patient Medical Records, obtained and updated the correct information to keep the patients file current with addresses, emergency contacts, and insurance information• Applied knowledge of health insurance• Keyed WPM 60+• Greeted patients/visitors and assisted with directions throughout the hospital• Directed calls on multi-line phone

Master'S Degree, Business Administration And Management, General

Cumulative GPA 3.5

Bachelor Of Science (B.S.), Health Information/Medical Records Administration/Administrator

Cumulative GPA 3.7