Managing retail print, video production and brand projects, responsible for the day-to-day workflow of creative projects in these departments. Working on multiple cross-functional teams across the organization, ensuring projects are planned, budgeted, created and completed on time and aligned to strategic initiatives. • Lead projects with creative teams that include designers, copy writers/editors, videographers/producers, video/motion graphics editors, and creative directors. This also includes management of working teams, ideating, collaborating, and brainstorming with the teams and building creative concepts for campaigns.• Managing creative projects that include cross-functional teams, from initial planning and ideation through asset collection, allocation of resources, design, production and delivery.• Lead meetings: project kick-off, brand team, project updates, and weekly progress check-in meetings with individual team members. Participate in weekly creative concepting meetings and seasonal campaign meetings.• Management of Trademarks and Usage Rights – researching and requesting trademark applications through a legal team, complete trademark process and maintain trademark data. Managing licensing agreements for music and video usage rights in video projects. • Refine and create new/updated processes: researching current practices to find inefficiencies, determine best practices and ensure continuous improvement. Document processes and SOP, training team members, and reviewing progress. • Maintain and organize video/photo asset storage database. • Supporting Adventure Travel team, Dog Brand team and Fish/Hunt Brand teams, hosting meetings discussing current projects, developing processes, project plans and asset collection.• Proficient in Microsoft Outlook, Excel, Word, PowerPoint, Smartsheet, Microsoft Project, Adobe Workfront (Project Management program), Google sheets, Figma, Frame.io, Microsoft Teams, Adobe Acrobat.

Liaison between the in-house creative agency, marketing and merchant partners.• Received and scrubbed creative requests ensuring sufficient details were provided to enable creative work to kick-off efficiently while maintaining the request intake system to guarantee user satisfaction.• Coordinate and scheduled catalog projects, and operational print and collateral projects from briefing to execution.• Maintained open communication with creative team; assigned tasks, set priorities and monitored daily workloads; established and maintained report structure, meeting weekly to review.• Conducted project kick-off and review meetings per project schedule and individual project needs.• Effectively communicated relevant project information to project managers and creative directors, elevating at risk projects as necessary.• Work with agility and proactively communicate creative impacts and deadline shifts to cross-functional teams.• Filled in for two lead project managers while they were on consecutive maternity leaves, as the Catalog and Retail/Brand project manager.• Assist project managers and take on special assignments as needed.

Planned, coordinated and managed events and weddings of various sizes. • Event planning experience including: Festival planning, wedding planning and coordination, and day-of coordination for various events, parties, and auctions.• Manage administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.• Interview clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, rehearsal, ceremonies, and receptions.• Coordinate vendors and bridal party during rehearsals and pre-ceremony, ceremony and receptions for weddings and events.• Fulfill contractual obligations, including communications, vendor coordination, schedule creation, budget administration and day of event coordination.• Supervise onsite team of 10+, including caterers, audio-visual technicians, and facility management team.

• Lead teacher for preschool children, ages 2-5 years old• Create daily lesson plans for each class by age group, planned at the year, month and daily level• Direct assisting parents on duties pertaining to the class• Work closely with children in a play-based environment to allow them freedom to play and learn concurrently• Partnership with Bates Technical College management to ensure processes are compliant with preschool program

Managed operational programs within the Sumner production facility in conjunction with the enterprise and partner program teams across the country. Lead site specific projects that required an introduction to new manufacturing processes and software implementation and usage, providing process documentation and training across the facility.• Managed 8-10 operational projects at a time while maintaining adherence to budget, schedule and scope requirements.• Coordinated cross-functional teams including procurement, manufacturing, quality control, maintenance and shipping, to ensure that projects were on track. • Utilized reporting systems to keep customers and management in loop with latest information.• Worked with Partner Program team and internal Production Management teams to resolve implementation issues, improve operations and provide exceptional customer service.• Reported to three teams within the company - two at headquarters in Vermont as well as the Sumner management team, to cross-manage various company-wide projects.

• Received training and certification from Green Mountain Coffee Roasters to represent brand, explain roasting and packaging processes to internal and external customers.• Performed various administrative functions, including filing paperwork, delivering test data, sorting incoming test product, coffee lab cleaning and organizing.• Roasted coffee samples upon arrival, tested production and quality control samples for sensory testing.• Organized quality control holding area and maintained daily communications to assist with quality control issues.• Maintained quality control tracking databases.

Managed and coordinated creative projects of varying scales in packaging and commercial print, displays, design, product kitting and distribution.• Primary client liaison: maintained customer accounts and built relationships with new and existing customers.• Collected specifications and other job requirements from Sales or from the customer directly, responding to all communications in a timely manner. • Processed customer orders: verified specifications, lead time and pricing, worked with the scheduling team on a daily and per-project basis to maintain project timeline.• Collaborated with the purchasing team for specialty bindery requests, pricing, and turnaround time from 3rd party bindery vendors.• Oversaw quality control by performing quality checks on in-house production as well as 3rd party vendor production.• Coordinated pre-press proofs, press proofs, and press-checks with each client.• Participated in daily production scheduling meetings.• Managed the complex projects (kitting) team: led project kick-off meetings with team leads, provided and tracked daily project kitting schedules, reviewed and approved first-off kit proofs, oversaw the kitting production line, managed client distribution lists and drop-ship accounts, oversaw shipping and distribution of kitting projects.• Track finished goods inventory, shipping and distribution.

Program Manager for Microsoft Media Services:• Managed the internal corporate media duplication inquiries and processed orders via email and phone.• Created policies and processes for Microsoft media replication.• Evaluated Media Services order metrics and created quarterly reports.• Assessed order requirements and scheduled according to client's requests.• Met with Microsoft clients regularly regarding processes and new projects.• Complied with Microsoft shipping and invoicing procedures.• Managed logistics, tracked and maintained shipping records.Project Coordinator:• Processed video, CD and DVD duplication orders, entering into the internal project tracking system, scheduling and verifying the timeline with video and disc lab managers.• Primary client liaison, receiving project requests and maintaining communication throughout production process.• Participated in weekly production meetings.• Kept projects on schedule by managing deadlines and adjusting as needed.• Maintained vendor relationships, service delivery and overall performance on project related issues.• Assisted in facilitating decision-making processes as appropriate, serving as liaison between project managers and clients.• Provided support to the project teams to ensure a well-organized and efficient handling of projects• Utilized spreadsheets for the billing and completion of fulfillment projects.

*Organize and keep the departments fully stocked and current.*Update each department design per season and sales progress.*Handle customer service as well as cash register responsibilities.