Nicole Payne Email & Phone Number

Calgary, Ab, Ca

Calgary, Ab, Ca

Calgary, Alberta, Canada

• Team management, supervising and training reservation staff to ensure smooth operations and high-quality service.• Guest relations, coordinating with the front desk to respond to special guest requests and ensuring all reservations are handled appropriately.• Problem resolution, collaborating with reservation sales associates to resolve guest issues and recommending appropriate measures.• Reporting, preparing statistical reports and managing communication with other… Show more • Team management, supervising and training reservation staff to ensure smooth operations and high-quality service.• Guest relations, coordinating with the front desk to respond to special guest requests and ensuring all reservations are handled appropriately.• Problem resolution, collaborating with reservation sales associates to resolve guest issues and recommending appropriate measures.• Reporting, preparing statistical reports and managing communication with other departments.• Sales and revenue, developing sales coaching plans to maximize productivity and department revenue.• System management, handling electronic reservations and ensuring accuracy in the booking systems.• Performance monitoring, overseeing call volume and assisting associates as needed. Show less

Calgary, Alberta, Canada

• Managing multiple bookings simultaneously with great attention to detail while providing superior customer service to clients and suppliers• Itinerary management, developing detailed travel itineraries and ensuring all arrangements meet the specific needs and preferences of travellers.• Recommending cost-effective alternatives and solutions while ensuring all expenses adhere to clients company policies.• Completing detailed documentation for each reservation to allow for… Show more • Managing multiple bookings simultaneously with great attention to detail while providing superior customer service to clients and suppliers• Itinerary management, developing detailed travel itineraries and ensuring all arrangements meet the specific needs and preferences of travellers.• Recommending cost-effective alternatives and solutions while ensuring all expenses adhere to clients company policies.• Completing detailed documentation for each reservation to allow for accurate client itinerary and invoicing• Remaining up to date on all aspects of client additions, changing preferences, and new processes• Thoroughly managing information related to hotel inventory, project details, traveler preferences, property amenities, and client requirements Show less

Calgary, Alberta, Canada

• Provided primary customer support to internal and external customers. • Supported office manager with proactive correspondence management, document coordination and customer relations.• Maintained personnel records and updated internal databases to support document management.• Managed agendas and calendars, boosting productivity and improving organizational initiatives.• Screened and transferred incoming calls, took down messages and transmitted information and documents to… Show more • Provided primary customer support to internal and external customers. • Supported office manager with proactive correspondence management, document coordination and customer relations.• Maintained personnel records and updated internal databases to support document management.• Managed agendas and calendars, boosting productivity and improving organizational initiatives.• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.• Generated reports to suggest corrective actions and process improvements.• Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.• Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.• Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.• Booking coordination, planning, promotion and implementation of recreation activities including special events, social services programs.• Chair of Mahogany Joint Health and Safety Committee Show less

Calgary, Canada Area

• Guided arriving guests to tables, took drink orders and relayed information to bartenders.• Stayed up to date on menu changes to help customers make food choices.• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.• Team lead during set up and take down of all major events including corporate tournaments, holiday events and weddings.

Calgary, Canada Area

• Guided arriving guests to tables, took drink orders and relayed information to bartenders.• Stayed up to date on menu changes to help customers make food choices.• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Calgary, Canada Area

• Performed statistical analyses to gather data for operational and forecast team needs.• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.• Supervised guests at front counter, answering questions regarding products.• Responsible for overseeing the daily operations of a store, making sure… Show more • Performed statistical analyses to gather data for operational and forecast team needs.• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.• Supervised guests at front counter, answering questions regarding products.• Responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively• Developing and arranging promotional material and in-store displays and online website marketing. Show less

Calgary, Canada Area

- Key holder: Opening or closing shop daily- Understanding the POS system for sale transactions, cleaning, receiving and stocking weekly orders- Cleaning and organizational task were done hourly to keep shop as clean and tidy as possible - Signing in guests and interacting with every customer

Calgary, Canada Area

- Primary responsibilities included public outreach, membership sales, front desk work, filing paperwork, answering phones, motivating current and new members, and ensuring the satisfaction of all members- Training: sales, customer service, customer support, work safety as well as fitness health and safety- Full-time key holder and closer

Hospitality Managemet, Hospitality Administration/Management

Photography