Nicole Doyle Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Acted as the primary point of contact for incoming calls, took messages, and directed calls to the appropriate individuals or departments. - Managed calendars and scheduled appointments and meetings, ensuring efficient use of time. - Provided assistance and supported colleagues and team members as needed, aiding in various tasks to enhance office productivity.- Performed various administrative tasks vital for office operations, such as filing, managing supplies, and ensuring office organization.- Accurately input data into computer systems and databases, perform data entry tasks, and handle digital documentation.- Adapted to changing needs and took on miscellaneous tasks as necessary to support the office's overall function.

- Rose from rank and Promoted to Revver Plus and Grader within a short timeframe by exceeding all key performance indicators. - Earned commendation for completing 30,000+ minutes of transcription of audio and video files with highly-sensitive content from a database according to a style guideline.- Received numerous positive feedback from customers by delivering superior service and displaying exemplary performance, dedication, and efficiency.- Research multiple topics across the industry and discovered specific terms to be used during the course of normal business transcription operations.

Toronto, Canada Area

- Grew total number of employees for Customer Support Team from 8 to 50 and served as a catalyst for mentoring 10 employees, which were subsequently promoted to new roles within the organization.- Streamlined workflow by introducing several innovative strategies for day-to-day operations, integrating technology updates for the Fraud Team, submitting Jira tickets, and implementing new cybersecurity and risk management tool.- Increased employees’ productivity by launching talent outsourcing and supervising daily activities of Customer Support Team and reported to Senior Operations Manager.- Fostered positive working relationships among team of 12 remote employees located in different time zones.

Toronto, Ontario, Canada

- Improved team members' knowledge and competencies by facilitating regular mentoring sessions and compiling quality assurance reports to measure goal achievement and determine areas of improvement.- Lowered fraud numbers upon promotion to leadership role.- Gained expertise in leading the team and ensuring memorable experiences for the customers by working directly with customer support manager.

Toronto, Ontario, Canada

- Garnered distinction for promptly addressing customer concerns and moderating content for six different countries under the eBay Classifieds Group umbrella.- Showcased keen eye for detail to analyze fraud and provide creative solutions for prevention in adherence to policy requirements.- Researched trending scams and products that were commonly used in scams to remain on top of new information and keep ahead of bad actors.

Toronto, Canada Area

- Received an Appreciation Award from senior managers by developing and implementing strategy that generated $10K in materials, accelerated the process, reduced waste, and optimized efficiency. - Positioned in the top 10% out of 200 employees by consistently exceeding all individual performance targets.- Sustained accuracy in encoding 3000 cheques per hour in a fast-paced, deadline-driven environment.

Delivered administrative support to national offices. Compiled Excel reports. Dispersed donations to desired charities. Communicated website updates to the development team.

Toronto, Ontario, Canada

Oversaw payroll for over 200 employees and resolved concerns regarding pay, benefits, and discrepancies. I supervised 12 staff on the floor and resolved customer-related issues in a professional manner in a fast-paced environment located in downtown Toronto.- Employee scheduling, weekly payroll analysis and processing.- Entered invoices into a database and filed for payment.- Onboarding, off-boarding and maintained HR files and highly-sensitive employee information.- Tracked sales and reconciled all registers.- Conducted audits to ensure that cash registers were balanced at the end of the day.- Answered customer calls, and resolved employee and customer disputes.- Handled large sums of money, managed OLG booth, processed Western Union money transfers, and prepared bank deposits.