Good day!As a highly motivated, dedicated, and strategic professional with over 10 years of experience, I have developed well-rounded skills in quality assurance, continuous process improvement, and regulatory compliance in a diverse and expanded workforce. My personality traits include being quality-focused, a people-person, detail-oriented, and effective in multitasking in fiercely competitive, challenging, and fast-paced environments with dedication to operational excellence.My experience includes serving as a Trust & Safety Supervisor and Team Lead of Trust & Safety at Gumtree Australia, where I grew the total number of employees for the Customer Support Team from 8 to 50 and streamlined workflow by introducing several innovative strategies for day-to-day operations. Additionally, I earned commendation at Rev for completing 30,000+ minutes of transcription of audio and video files with highly-sensitive content from a database according to a style guideline. I have gained expertise in staff leadership, mentorship, and engagement, data accuracy, troubleshooting and risk mitigation, and many more.I am passionate about my work, and have a proven track record of success in establishing and maintaining win-win relationships with clients by addressing their diverse needs and requirements to provide their utmost satisfaction. I am confident that my competencies and achievements, along with my technical acumen, make me a valuable asset to any team. I am excited about the opportunity to leverage my skills and experience to contribute to the success of any organization.I look forward to connecting with you.