Nicole Demetro Email & Phone Number

Cleveland, Ohio, United States

Facilitate corporate training programs - present material, foster group discussion, build relationships, model Company cultureCreate e-learning materials - develop content to support training initiatives, produce creative finished modules using Articulate 360Support additional learning initiatives as needed - partner with stakeholders to develop and deliver training plans for system implementations, revise content of existing training programs

Lead team of VMI analysts through daily activities and major projects. Serve as main point of contact for the customer, sales team, and brokers to streamline communications. Act as liaison to team manager and resolve issues or escalate for further action. Prepare and submit weekly/monthly reporting as required by customer. Foster a positive team environment and relationship with customer.

Analyzed daily data and created purchase orders to customer. Maintained service level to customer above 98% while balancing inventory levels. Collaborated with internal teams to accomplish goals and service customer. Participated in software upgrade project team (Project Insight) for 2 years with a focus on gaining business process efficiencies and documenting standard practices for all analysts. Executed all testing and training for the VMI team and steered go-live activities.

Mba, Business Administration And Management, General

B.A., Psychology

Summa cum Laude