Nicole Saunders Email & Phone Number

Madison, Wi, Us

Foster City, California, Us

Customer Experience Marketing at Coupa is a new business unit, bringing together our pre-existing customer marketing and community teams to become a customer focused lifecycle marketing team. As the head of this team, I oversee executive engagement, customer advocacy, community, user groups, sales references, and our group supports webinars, global and field events, customer campaigns, customer communications, brand marketing, and customer celebrations. Our goal is to cultivate our customers through education and support, connect them to one another, and celebrate their successes.In this role, I directly: - Lead a globally distributed team of 12- Manage our Customer Executive Boards- Support cross-functional strategic initiatives across CX, Support, Product, and GTM - Facilitate development of strategic, customer-centric campaigns

San Francisco, California, Us

San Francisco, California, Us

As a part of Zendesk's Global Digital Experiences leadership team, I am responsible for strategy and direction related to all aspects of our online user community experiences. My team works cross-functionally with support, product, marketing, and other teams to engage users at every step of the customer journey. Our mission is to build, nurture, and scale a global community of Zendesk users by creating the spaces where they can connect with one another and with Zendesk, and the programs to facilitate meaningful, valuable connections and conversations.Successes at Zendesk: - Tripled the size of the community team (currently 6 direct reports) - Merged multiple separate product communities into a single unified community - Quadrupled the size of the volunteer moderator team- Established workflows to involve support agents in responding to technical questions- Launched a virtual community events program, which now runs 2-3 virtual events per month

San Francisco, California, Us

As the Manager of Community Engagement, I managed the Community Team, set strategy, defined policy, and promoted our family of support communities to users, with the goal of increasing our customers' adoption of online self-service and community based support.

San Mateo, Ca, Us

At Jaunt, I was responsible for all of the company's official social media accounts, including strategy, content development, execution, community management, and analytics. I also ran all of Jaunt's event marketing, identifying key event opportunities, planning our presence, hiring vendors, and managing the events as they happen. I worked cross-functionally between the marketing, product, PR, customer service and recruitment teams, provided feedback and insight internally and communicating Jaunt's message to both our B2B and B2C communities. This included working with Jaunt's content partners to plan, write and execute social media campaigns and on-the-ground marketing activations to promote the VR experiences. I've worked with teams from The North Face, Camp4 Collective, Paul McCartney, NFL, MLB, ABC, Disney and others, both domestically and internationally.As Jaunt's Community Manager, I interacted with our fans and followers online via social media, blog posts, newsletters, and our website, and offline at events, conferences, and meetups. I was responsible for building brand awareness and affinity, directing inbound leads to the proper channels, quantifying and communicating user feedback to the product team, assisting with customer support, and ensuring a consistent brand voice and experience throughout the Jaunt ecosystem. I planned and executed all of Jaunt's corporate and marketing events, including strategy, hiring and overseeing staff, booth design and organization, technical coordination, and optimizing for lead generation and user acquisition.

TappedIn Social, LLC was my social media and branding consultancy. I offered a full range of online marketing and community building services, including:- Social media strategy (initiatives and campaigns, coordination with other marketing efforts, content schedules, and recommendations for site and network presence improvements.) - Content development and publishing (blogs, email marketing, web copy, social media posts.) - Community management for all major social networks (posting, customer service/community relations, moderation.) - Evaluation of social media marketing efforts (tracking and reporting on metrics and analytics.)

Denver, Colorado, Us

As the Community Development Director, I worked to bring together inspired and ambitious entrepreneurs, small businesses, and startups. I was responsible for all aspects of sales, content marketing, social media management, programming, member services, and community relations.I successfully developed and implemented both inbound and outbound lead generation strategies. This included identifying targets for outreach, content development, working on SEO and our PPC campaigns, and building relationships across the greater Denver business community. I was responsible for all content development, identifying needed marketing collateral and working with the Marketing Director to develop materials, campaigns, and strategic initiatives, and planning events. I also served as the primary contact for our members and the community, and managed everything from planning and running both social and educational programs, to troubleshooting, to hosting both social and educational events.

Denver, Us

At WideFoc.us, I served in a contract capacity as the agency's Senior Community Manager. Responsibilities and accomplishments there included: - Serving as the primary Community Manager for their major client accounts, including Forest City Stapleton, Advanced Brain Technologies, Delizza Desserts, Denver Hospice, and others.- Developing content schedules and writing and publishing content for clients social networks. - Conducting baseline research and identifying targets for outreach.- Making recommendations for strategy and campaigns.- Creating, curating, and moderating Facebook pages, Twitter feeds, Pinterest accounts, LinkedIn pages, and other social media network accounts.- Implementing and managing campaigns and contests coordinated with other marketing and PR efforts.- Analytics and reporting. - Training and overseeing junior community managers.

Denver, Co, Us

I was hired to launch Built In Denver, (now Built In Colorado) establish, and grow the community, both online and across the front range. Responsibilities and accomplishments there included: - Driving brand awareness and site membership for the Built In Denver community through strategic social media, email marketing, community events, and relationship building.- Building relationships with influencers, founders, and C-level executives in the digital startup and larger tech community; served as brand ambassador and evangelist at events.- Maintaining the Drupal website, including: content creation; writing blog posts and news stories; providing basic tech support and troubleshooting; populating jobs board and events calendar.- Planning and executing monthly and quarterly events. I established and grew Built In Denver’s brand presence across all major social media platforms: - Facebook page following increased from 150-1k+ during Q1 - Site membership increased from 200-800+- Twitter following grew by 550+ followers since January 1

I've written feature articles, newsletters, and blog posts for other businesses and publications. Past publications include: - "Best of Denver" articles for CBS4 Denver- Ongoing column, Denver Wedding Planning Examiner, Examiner.com.- 30+ feature articles in Wisconsin Woman Magazine

Denver, Colorado, Us

I learned the ins and outs of event planning as a member of the Touch of Bliss team, and planned a benefit for the launch of Mondo Guerra's Pozitivity Project.

Customer service, ticket sales, event planning and house management.

Madison, Wi, Us

I fulfilled the roles Payroll and Benefits Coordinator, Purchasing Card Site Manager, Effort Coordinator, and Assistant to the Chair of the Department of Educational Policy Studies. In these roles I managed the departmental budget, worked with hiring, visas for international scholars, and other administrative coordination for the department.

Washington, District Of Columbia, Us

I managed and edited the content for their website and quarterly newsletter, initiated the LWVWI's first social media presence, wrote and distributed press releases, performed bookkeeping, database management, kept membership records, and was responsible for general office management.