Nicole Fagan Email & Phone Number

Remote - Charlotte Area

• Pull data from multiple sources to aggregate in SQL Server • Use aggregated data in SQL Server to build out dashboards for stakeholders using Tableau or Power BI• Support various custom modules in RSA Archer - including analysis of issues, documenting requirements for change requests and user support.

Tampa/St. Petersburg, Florida Area

• Created user stories in JIRA based on features provided by product owner • Identified and document gaps and dependencies between user stories • Participated in Agile ceremonies, assist Scrum Master with backlog grooming and sprint planning

St. Petersburg, Fl

• Helped implement and support InRule rule engines for Fraud/Risk, Fees and Rewards decisioning that evaluate millions of transactions daily• Heavy use of SQL in Oracle SQL Developer for reporting, staging data for testing, analyze test outcomes in non-prod, and assisting with troubleshooting issues in both production and non-production environments• Reviewed, analyzed and edited user stories for Fraud/Risk, Fees and Rewards scrum teams to ensure requests from business/product teams meet “definition of ready” requirements• Critical resource for production support activities associated with rule behavior and identifying accounts for remediation when applicable• Coordinated with development and architecture resources to document high level design, new system architecture and other items• Supported/assisted QA/UAT resources and developers with testing in various environments - including writing and executing QA test scripts as needed, reporting/retesting bugs, configuring error messages, and troubleshooting issues by analyzing data against rules and log entries from various applications• Identified necessary enhancements to support incoming requests, authoring and/or reviewing rules, and “proof of concept” testing for complex requests• Attended MicroStrategy training for report development • Use of MS Access creating ad-hoc databases to further analyze subsets of data when needed, and as part of new gift and prepaid product set up process.

Tampa/St. Petersburg, Florida Area

• Assigned to ICD-10 Conversion project with impacts to over 100 applications• Researched and evaluated code impact analysis tools, provided recommendations to PM• Analyzed vendor statement of work and keyword scan results for potential impacted code, reducing lines of code included in SOW pricing by half, creating significant savings• Liaison between business, technical and vendor resources involved in the project to analyze impacts and gather requirements• Created MS Access database to track application impact analysis

Tarragona Area, Spain

• Lead analyst responsible for several business critical time entry applications on Domino, .Net and Cold Fusion platforms with over 8000 users, including production, QA and UAT support• Key contributor to application/database design for new projects and enhancements• Managed communication between business and development teams daily on production support and project issues, report status to upper management• Acted as Project Manager on maintenance and enhancement projects to acquire development resources, manage QA/UAT schedules and coordinate production releases• Wrote business requirements based on internal customer input, wrote technical requirements and work with development team to document technical design and application process flows• Unit tested new applications and enhancements, assist QA/UAT efforts • Configured and provided health checks on non-prod environments, including seed data, “scrubbing” of production data for non-production use and testing integration points after code deployments or environment/data refreshes• Used SQL to troubleshoot issues, analyze data, and create queries for reporting requests• Daily monitoring/troubleshooting of issues, analyzing XML messages and source/target data points• Demonstrated skills with complex problem analysis and conflict resolution

Heavy use of MS Visio 2003 to document current process flows and target process flows for Oracle Horizon implementation.Pull project requirements from Excel spreadsheets to populate requirements templates.Created Access Database to track actual time spent on project across multiple functional areas, fulfill requests for customized reports.

As Team Lead for In-Store Web Development, managed projects from inception to completion: gathered and wrote requirements and design specifications, coordinated implementation and provided production support. Met with internal customer regularly to discuss project status and obtain approvals.Some use of SQL for ad hoc reporting based on customer requests. Heavy use of MS Word and Visio while documenting requirements and design specs. Heavy use of MS Project, Excel and Access while tracking projects and other data.

At various duty stations, directly supported Battalion and Company commanders as Executive Assistant.

Bachelor Of Science - Bs, Mis, In Progress

Bachelor'S Prereq'S

Aa