Guest Service Agent
Current- Proficiently executes 400+ check-ins daily at Canada's largest hotel with 1,590 rooms, ensuring smooth guest experiences by handling various payment methods and organizing reservations, ensuring a seamless arrival and.
- Skillfully manages guest inquiries, concerns, and complaints, demonstrating exceptional problem-solving abilities and a commitment to guest satisfaction.
- Produce reports on guest complaints and incidents at the front desk, collaborating with the security department and front office management to enhance guest satisfaction and safety at the hotel.
- Supervise payouts and deposits using a $2000 cash float, and offer currency exchange services to hotel guests.
- Support VIP and loyal hotel members with check-in, check-out, and inquiries, while also tracking membership status and managing redemption bookings.
Jun 2022 - Present
