Nicole Kusi, Mba, Msw, Lisw-S Email & Phone Number

-Manage a caseload of over 75 patients in active treatment and their families as well as special projects for the division resulting in comprehensive psychosocial care and collaboration on improvement of the patient experience.-Management and supervision of 2 graduate students during their Masters internships within the Division.-Perform psychosocial assessments, provide supportive counseling, and discuss and provide resources.-Keep progress notes and organized documentation.-Provide assistance with transportation, lodging, financial, and other concrete needs as well as manage and track these needs and referrals for entire caseload.-Make referrals to outside community, financial, and mental health resources as needed.-Work as a member of the interdisciplinary medical team.-Crisis intervention including situations of: substance abuse, end of life, and maladaptive coping behaviors with ability to be flexibility and respond quickly to any situation that arise.-Attend weekly psychosocial rounds, medical rounds, and clinic planning meetings.

Cincinnati, Oh

• Provide management and oversight for the care management program within primary care ambulatory services• Provide analysis of data provided by the Department of Medicaid to make clinical decisions for patient care.• Member of the Leadership and Steering Committee teams in regards to Care Management, EPIC electronic medical record, and Data Analytics.• EPIC liaison for the Care Management team.• Provide expertise in regard to the CCHMC organization and operation of care management services.• Create and facilitate educational sessions for staff, faculty, and leadership in regards to care management practice and Comprehensive Primary Care programs.• Main contact and liaison with Managed Care Organizations as a part of the Ohio Comprehensive Primary Care Program.• Analyze and interpret attribution and cost data in relation to care management both from Managed Care Organizations (MCOs) and the Ohio Department of Medicaid (ODM) in order to operationalize it for frontline staff.• Receive and manage ambulatory provider referrals. Created algorithm for referrals from both MCOs and providers within the system.• Keep up to date on latest evidence based and outcomes research in relation to care management and primary care.• Planner, presenter, and facilitator for learning collaborative and additional education for care management staff• Care Management Society of America (CMSA) member

Cincinnati, Oh

• Managed caseload of over 75 patients and families in active treatment and follow-up inpatient/outpatient.• Performed comprehensive psychosocial assessments to identify strengths, challenges, and opportunities.• Provided supportive counseling to promote emotional coping and adherence to the medical plan.• Maintained progress notes and required documentation.• Provided education, support, and resources to staff working with patients and families.• Provided leadership in departmental programs to improve services to patients and families.• Assisted with transportation, lodging, financial, and other needs as well as managed and tracked referral status and sustainability.• Worked as a member of the interdisciplinary medical team.• Provided crisis intervention including: substance abuse, depression/anxiety, complex grief, end of life, and maladaptive coping behaviors with ability to be flexible and respond quickly to any situation that arises.• Facilitated communication and coordination between members of the heathcare team and patients/families.• Supervised 2 graduate students during Masters internships.• Named “Medical Professional of the Year” (2015) - Make a Wish Foundation: Ohio, Kentucky, & Indiana Chapter.

Thomas More College

Growth Plan for the Osher Lifelong Learning Institute of local University-Developed a growth plan for the organization to reach their growth goals through examination of optimal pricing and feasibility of distance education options.- The plan included a complete report write up, deliverables (Excel spreadsheets, research data), and tools that were immediately usable to the organization.-Worked as a member of the Project Team to deliver the completed project.

Master Of Business Administration (Mba), Business Administration And Management, General, 4.0 Gpa

Master Of Social Work (Msw), Health Concentration, 4.0 Gpa

Bachelor Of Science (B.S.), Psychology, Summa Cum Laude, 4.0 Gpa