Provided comprehensive virtual administrative support to clients to improve office productivity.•Managed complex calendars and scheduled personal/business appointments, phone calls, and other events while ensuring set times worked for all involved parties. •Provided comprehensive administrative support, including e-mail management (responding to messages, organizing folders, prioritizing queries, updating contacts, etc.), audio transcriptions, and AP/AR. •Monitored clients’ voice mail inboxes to return phone calls, scheduled consultations, and provided information. •Edited proofread, and posted content to clients’ social media channels (Facebook, LinkedIn, Twitter, etc.) and personal websites while updating URLs for functionality.

Provided administrative support and personal assistance with travel arrangements, daily needs, and reporting on crucial topics such as financial reports, contract agreements, and general business intelligence. •Managed monthly royalty/marketing reports, payments collections, company deposits, and the CEO’s bills while auditing variances for any discrepancies. •Interfaced with prospective franchisees by distributing information packets, entering contact info into the Act! Database, and responding to queries before signed agreements. •Fostered project alignment by attending Master Advisory Conference calls and distributing minutes to attendees.

Supported upper management by managing invoicing, work orders, and customer service processes. •Liaised between customers and management to coordinate management-customer conferences, mediate complaints, and provide superb customer service throughout the client experience. •Boosted monthly revenues 10% by tracking and reporting on all work orders during month-end closing. •Monitored and provided regular updates on workers’ compensation cases.

Supported upper management by providing administrative support and customer service processes. •Routed calls for a 12-line, 30-extension phone system to provide callers with addresses, directions, and other general information. •Provided administrative support for President, Vice President, and Sales and Rental Managers.•Investigated and resolved discrepancies with delayed/missing invoices and processing payments.