Nicki H. Email & Phone Number

St Louis Park, Minnesota, United States

- Build meaningful relationships with customers and key stakeholders by learning about their business, understanding their goals and making impactful recommendations- Partner with customers to develop strategy for higher visibility and ROI on the platform- Enable customers to become VuMedi experts and understand the value in their analytics - Lead the development, management and execution of VuMedi’s customer programs, tracking to deadlines, communicating updates and delivering above customer expectationsIdentify and forecast expansion opportunities and partner with sales to successfully close such opportunities- Maintain detailed CRM records to document customer status and updates- Achieve/exceed renewal rate target across assigned accounts- Conduct regular business reviews and lead presentations to key stakeholders to effectively communicate ROI and reinforce value proposition- Be an industry expert and partner cross-functionally to solution and advocate on behalf of your customers- Collaborate with internal teams to ensure customer requirements and goals are met

* Overseeing the work of 4 individual contributors, each of which have ~10-15 client accounts* Supervises team members as a step between each IC and their direct managers* Providing daily and/or weekly guidance on account management* Resolving client escalations of accounts threatening termination of their subscription to ensure they continue their relationship with our business* Relaying relevant information to the market's management team* Coaching ICs on product knowledge, process & workflow improvements, selling strategies for bookings, and communication

Remote

* Same responsibilities as below, as well as more mentor capabilities such as coaching new team members, taking on administrative tasks, and creating training material to ensure the entire team is onboarded swiftly

Remote

* Configure the Phreesia system based on the client's workflows, forms, preferences, and needs. * Communicates effectively with clients to provide a proper description of the project scope as well as how changes to the workflow can impact and/or benefit the client's processes.* Works cross-departmentally across the organization to ensure that the client is set up for success at time of Go Live.* Coaches and guides new hires in the official Mentor capacity.* Provides detailed and constructive feedback to new hires to assist in their growth.* Provides SME guidance during sales demonstrations.

Minneapolis, Minnesota, United States

Minneapolis, Mn

* Works in close collaboration with clinic managers, operations directors, medical directors, and physicians to resolve care complaints and billing disputes as presented by patients.* Adheres to compliance regulations as established by the Centers for Medicare and Medicaid Services, including response deadlines, complaint resolution process, and response method.* Supports the Patient Relations Advisory Committee by organizing and formatting grievance reports, setting agendas, and performing follow up actions as directed by the Committee.* Conducts audits of employees and outpatient clinics regarding various aspects of customer service and compliance regulation.* Directly assists leadership with projects related to improving Patient Relations processes or patient satisfaction, such as updating the department’s employee information catalog. * Prioritizes communication of resolution, charge adjustment determination, and explanation of patient’s concerns to the patient, often in written format.

720 Washington Ave Se

* Managed timely filing of all Comment Cards. * Provided verbal de-escalation techniques to patients who contacted the Patient Relations department with care concerns.

Greater Minneapolis-St. Paul Area

* Established Service Recovery initiative throughout outpatient clinic locations.* Utilized data analysis and patient satisfaction scores to support process improvement.

South Saint Paul, Minnesota

Collaborated with players, coaches, and parents to promote a fun and safe game of softball.

Minneapolis, Minnesota

* Directly assisted clinical staff with patient care to ensure efficient and effective treatment.* Proactively stocked and organized units with appropriate materials to ensure easy access.

Minneapolis, Minnesota

* Supported infection prevention techniques by maintaining sanitation of patient rooms.* Maximized efficiency by assisting colleagues with daily tasks.

Cottage Grove, Minnesota

Woodbury, Minnesota

Bachelor Of Applied Science - Basc, Health Services Management

Associate Of Arts - Aa, General Studies, 3.62 Gpa

Activities and Societies: Phi Theta Kappa Honor Society