Nicki H. Email & Phone Number

St Louis Park, Minnesota, United States

- Build meaningful relationships with customers and key stakeholders by learning about their business, understanding their goals and making impactful recommendations- Partner with customers to develop strategy for higher visibility and ROI on the platform- Enable customers to become VuMedi experts and understand the value in their analytics - Lead the.

* Overseeing the work of 4 individual contributors, each of which have ~10-15 client accounts* Supervises team members as a step between each IC and their direct managers* Providing daily and/or weekly guidance on account management* Resolving client escalations of accounts threatening termination of their subscription to ensure they continue their.

Remote

* Same responsibilities as below, as well as more mentor capabilities such as coaching new team members, taking on administrative tasks, and creating training material to ensure the entire team is onboarded swiftly

Remote

* Configure the Phreesia system based on the client's workflows, forms, preferences, and needs. * Communicates effectively with clients to provide a proper description of the project scope as well as how changes to the workflow can impact and/or benefit the client's processes.* Works cross-departmentally across the organization to ensure that the client is.

Minneapolis, Minnesota, United States

Minneapolis, MN

* Works in close collaboration with clinic managers, operations directors, medical directors, and physicians to resolve care complaints and billing disputes as presented by patients.* Adheres to compliance regulations as established by the Centers for Medicare and Medicaid Services, including response deadlines, complaint resolution process, and response.

720 Washington Ave SE

* Managed timely filing of all Comment Cards. * Provided verbal de-escalation techniques to patients who contacted the Patient Relations department with care concerns.

Greater Minneapolis-St. Paul Area

* Established Service Recovery initiative throughout outpatient clinic locations.* Utilized data analysis and patient satisfaction scores to support process improvement.

South Saint Paul, Minnesota

Collaborated with players, coaches, and parents to promote a fun and safe game of softball.

Minneapolis, Minnesota

* Directly assisted clinical staff with patient care to ensure efficient and effective treatment.* Proactively stocked and organized units with appropriate materials to ensure easy access.

Minneapolis, Minnesota

* Supported infection prevention techniques by maintaining sanitation of patient rooms.* Maximized efficiency by assisting colleagues with daily tasks.

Cottage Grove, Minnesota

Woodbury, Minnesota

Bachelor Of Applied Science - Basc, Health Services Management

Associate Of Arts - Aa, General Studies, 3.62 Gpa

Activities and Societies: Phi Theta Kappa Honor Society