Nicole Holman Email and Phone Number

• Developed Customer Team communications strategies and managed department-wide (400+ employees), manager and senior leadership channels • Created and oversaw communications plans for employee and customer-impacting initiatives: Mailchimp’s first Mentorship Program (2021-2022), Power Up Learning & Development Days (2022), Virtual Expert Platform (2023) Migrated from previous operational platforms to deliver personalized, omnichannel, 24/7, live product support for high value customers and users• Increased open rate average of the Customer Team Digest (department-wide weekly e-newsletter) with new engagement tactics, including adding updated app release wiki links from intranet for operational teams and employee recognition (career spotlights, work anniversaries and project highlights)• Monitored editorial performance analytics and metrics across communications channels to measure success of strategies and tactics• Managed department-wide and leadership virtual and in-person meetings and events including fireside chats, monthly manager discussions, quarterly All Hands meetings, operational focused “Mega Meetings” and Customer Service Appreciation Week events• Revamped Mega Meetings and increased event attendance from 50-60 attendees (2020) to more than 100 attendees (2023) per meeting; produced new segment, “Testing 123,” to highlight new experiments improving customer and user satisfaction• Collaborated with employee resource groups and DEI to promote awareness days and events across all communications channels• Launched and managed new Customer Team employee career profile series, “Grow Your Own Way,” in May 2022

• Created and executed communication plans for Support and Customer Team initiatives and changes related to the app/website• Developed communications plans for Support leader visibility, the Customer Team and Support department merge, and the launch of Support’s new Confluence hub (intranet homepage)• Managed content updates for Support channels (including Mailchimp, Confluence, app release wikis, and Slack channels)• Built and distributed the weekly Support Digest newsletter using Mailchimp; tracked clicks, open rates and engagement• Managed the monthly Mega Meetings, posted updates weekly in leader and department-wide Slack channels• Revamped and updated the Customer Support category homepage in Confluence• Wrote and edited an internal and external article on the rebranded Customer Team department and chief customer officer Carine Roman• Consulted with stakeholders to provide tactical communication support; aligned messaging to reinforce business goals and initiatives• Served as POC to edit and send internal communications and identify opportunities to improve communication between departments• Developed and improved upon existing Support communication processes and strategies• Built and implemented a new Support Communications intake form (Google forms) for department communications requests

• Crafted concise and effective content appropriate for the audience, medium and assignment including articles and presentations• Developed and implemented communications plans based on information gathered, direction provided by client departments• Managed corporate intranet content and utilized content management systems such as Trello and Wrike to track progress and analytics• Created and managed Wellstar’s new internal newsletter, Our PeopleCare, launched with the Company’s new branding in 2020• Oversaw editorial calendar for communications activities and led editorial team meetings

• Designed and launched the new Company intranet, Porsche Pulse; executed the site’s communications and events plan in April 2019• Created and maintained the editorial framework and calendar for employee engagement activities and communications • Designed and managed the e-newsletter, Pulse News, to streamline Company emails and drive employees to the new intranet site • Crafted talking points, emails and scripts from leadership to employees, contractors and interns• Developed and executed a communications plan for Porsche’s first-time involvement in the 2019 Atlanta Pride Parade Festival (DEI)• Promoted Porsche’s inclusion and diversity initiatives through all communications channels, including digital signage and blogs • Planned and executed engagement events focused on culture and diversity and ERG activities for more than 500 employees• Assisted with the planning, execution and promotion of Porsche’s 3rd Annual Black History Celebration with Congressman John Lewis; more than 250 attendees – highest attendance ever for the event • Led and planned the Company’s first-ever successful Product Education Day in March 2019 for 200 PCNA employees, including test drives on the Porsche Experience Center track, a simulator lab experience and product presentations • Devised and executed the communications plan to promote the first-ever Porsche Week of Service with Meals on Wheels Atlanta in Feb. 2019; 175 employee volunteers participated and achieved the second highest number of meals prepared in one day (2,735) for Meals on Wheels• Collaborated with PCNA’s Market Research team to distribute employee post-event evaluations using the Qualtrics survey software• Mentored the Employee Engagement intern and edited and approved all intranet articles, email communications and presentations

• Manage and write for communications vehicles delivered to over 26,000 field associates including the MET intranet site – MET myApron, organizational announcements, email communications, daily pop-up messages to associate devices, the field associate weekly guide – MET Weekly Playbook, monthly meeting PowerPoint presentations, the bi-monthly print newsletter – Doings in MET and scripts for the internal news show – “The MET Quarterly Broadcast”• Promote MET and Companywide initiatives such as Company benefits, events, technology rollouts and business model changes through MET and Home Depot communications channels including the internal social media platform, The Warehouse• Write associate profiles featured on MET’s intranet site and bi-monthly newsletter as well as the Company’s intranet site, myApron, and print magazine, Orange• Maintain editorial calendars and compile metrics for MET’s communications channels and features in Companywide channels• Contribute to MET Supplier Services communications channels including the print newsletter – Supplier Update, e-newsletter – “above + beyond” and LinkedIn group

• Pitched stories to media and assisted with coverage of exhibitions, IMAX films and public programs to generate positive coverage.• Ran lead on weekend programming days and developed communications plans for events, exhibition openings and IMAX films.• Wrote and edited press releases, developed story ideas and generated promotional opportunities to increase Fernbank’s visibility.• Contributed to social media strategy and engagement, museum blog and assisted with marketing copy, press materials and advertising.

• Managed and produced all content on PCNA’s intranet site, Porsche Connect, while increasing employee interaction and engagement.• Organized internal events for over 400 employees including monthly Town Hall meetings, the Speaker Series and volunteering opportunities.• Wrote and edited employee communications across various departments including the weekly newsletter, intranet blogs and e-blasts.• Wrote executive communications such as Town Hall talking points, letters to employees and assisted corporate communications manager with speech writing.• Processed invoices, check requests and POs for corporate communications activities including partners, events and sponsorships.• Arranged brand representation including vehicle display, product specialists and giveaways for community events.• Coordinated sponsorships and collaborative events with non-profits such as Womenetics, the National Center for Civil and Human Rights and the Ryan Cameron Foundation.

• Greeted and engaged guests through the attraction; Share stories and information about The Coca-Cola Company and the City of Atlanta.• Communicated the principles and values of the company through personal contact with guests to enhance the brand connection. • Provided necessary crowd control throughout the attraction and communicated with large groups and fellow team members.

• Built product information through spreadsheets and AnzioWin to be uploaded to HomeDecorators.com and HomeDepot.com.• Proofread and edited marketing copy and details for products published on the websites and within monthly catalogs.• Assisted digital content coordinators and web production team with data entry and special projects.

• Wrote articles and interviewed celebrities for entertainment and lifestyle sections of print and digital publications.• Increased subscription rates by encouraging people to subscribe and promote the publication and its events via social media.• Managed guest check-in and V.I.P. seating at sponsored fashion shows and artist showcases.

• Organized and filed documents and information of prospective, current, and past graduate students.• Answered phones, ran errands, and provided exceptional customer service to visitors.

• Promoted the department and its events through social media and distribution of promotional materials on campus.• Informed 30,000 students about upcoming events through press releases and organizing press conferences.• Exercised social media tactics and strategies to engage and build relationships with audience and increase page traffic.• Developed creative public relations campaigns to build relationships with the campus community.• Collaborated with student media for events to build relationships and strengthen promotion.

• Pitched topics for stories approved by editors run in the weekly student paper.• Edited articles written by student reporters and gave feedback on their work.

• Wrote articles for the Arts and Living section on entertainment, events, people and organizations.• Researched information on current affairs by interviewing businesses, organizations, and students.

• Set up all game day promotions for basketball, football and volleyball home games held at the Georgia Dome and GSU Sports Arena.• Wrote public announcement scripts for game day promotions and managed interactive and sponsored promotion games for fans.• Promoted GSU Athletics throughout greater Atlanta area by posting flyers, handing out giveaways and conversing with fans.

Greet and accommodate guests at events and promote upcoming events.Explain the objectives of the magazine and encourage people to subscribe.