Nicole Jayne Email & Phone Number

➦ Senior-Level Customer Success & Program Management Professional, credited with 14-years of progressive leadership and expertise to include leading complex internal/external project management; Solutions team and Customer Success team management; long-term strategy; client services strategy development and implementation; SaaS and AI driven customer workflows and solutions➦ Utilize human resource initiatives and management methodologies through hiring practices, training, guiding, evaluations, and professional development, along with Customer Success department management ➦ Deliver against established milestones using agile work environment spanning all departments, customer teams, and partners➦ Consult with pre-sales to ensure goals, scope, and approach for custom inbound opportunities are assessed appropriately➦ Successful improving current technology while leading specific customer use case through building new application and utilize outside project scope➦ Illustrate strengths in business and financial acumen to include monitoring and defining metrics, generate valuable data/ insights budget management and cost controlCore Competencies ➦ Strategic Planning ➦ Establishing Goals➦ Tracking and Monitoring ➦ Direct High Functioning Teams ➦ Communications Excellence ➦ Customer Success Management ➦ Project Management ➦ System Process Improvements➦ Training/Mentoring ➦ Advocate & Voice of Customer ➦ Establish Business Rhythm ➦ Workflow Management ➦ Budgets/Cost ➦ Department Management ➦ Stakeholder Communications

Listed skills include Event Management, Event Planning, Microsoft Office, Adobe Creative Suite, and 23 others.

• 

  Temple University

  Advertising