Nicole Jayne Email & Phone Number

Denver, Colorado, Us

Denver, Colorado, Us

➦ Lead project management reflecting proof of content (POC) to achieve real-time transcription capabilities and advance accuracy/efficiency to court transcripts for government sector client➦ Manage proof of concept across multiple departments and with partners to include engineering and product teams, InfoSec, outside vendors, contract company, and end-customer➦ Expertise in POC project leadership brought forth significant revenues for the company, and the potential to provide larger production rollout in over 200 courtrooms and securing the opportunity for a valuable long-term customer➦ Work within diverse projects and customers to include media and entertainment customers and other commercial deals, as well as POC project within the government sector ➦ Govern project management regarding video asset management and content curation for the purposes of monetization; oversee internal project which encompasses building a new application and business extension of content licensing business to expand our footprint internationally➦ Successful managing partnerships and relationships with technical partners and cognitive engine providers ➦ Returning to the role of People Manager, through supervising a Business Systems Analyst to help amplify the impact of our Professional Services team

Denver, Colorado, Us

➦ Provided maximum visibility and sales opportunities through validating KPIs for leads and potential revenue gains➦ Created successful Sales to Support handoff once opportunities are closed-out ➦ Developed proxy for Customer Success during presales, which reflected guaranteed solutions and standardized support appropriately outlined and drafted into contracts➦ Bridged gap between Customer Success and Sales, with a focus on customer health and renewals – this need to be defined➦ Collaborated with marketing team to launch and drive new sales initiatives to enable new customer opportunities

Denver, Colorado, Us

➦ Advanced team of Customer Success Managers responsible for managing large Media and Entertainment customers through leadership and guidance ➦ Developed and defined quarterly goals for Customer Success Managers, accounts, and department as a whole➦ Led in-depth business and financial acumen to include customer contracts and monthly billings➦ Worked closely with Senior Leadership Team through communicating relevant account level information ➦ Acted as both customer and Success team advocate to ensure clarity and optimal results

➦ Managed Customer Success team and direct client relationships while overseeing customer communications and testing for a complete migration for onsite storage AWS; updates necessary to scale media asset management capabilities, and cease using aging hardware, which proved costly to replace and time-consuming to the team➦ Collaborated cross-functionally with product, engineering, operations, legal, and IT to orchestrate review of customer media files located on tape storage and transferred to cloud storage in AWS S3, reflecting over 5 petabytes of video and photo content➦ Led project with limited customer downtime, within the asset management system, and streamlined customer communications➦ Eliminated both internal and customer costs through auditing and reviewing media ➦ Empowered Customer Success teams involved in testing and monitoring to ensure peak customer experience ➦ Oversaw detailed review of customer contracts, some pricing negotiations, and notices of content deletion for expired agreements➦ Governed team responsible to review individual customer use cases, content, and determining the best, optimized plan for storage tier, which defined performance and cost for both customer and company ➦ Worked closely with the legal department to mitigate any future risk and close legal gaps from legacy paperwork while also deleting thousands of media files to reduce company costs

Philadelphia, Pennsylvania, Us

Philadelphia, Pennsylvania, Us