Nicole Ward Email & Phone Number

San Francisco, California, Us

Groupon publicly announced a plan to streamline our cost structure this included the removal of approximately 500+ positions globally. The impact was across our Technology organization, North America Sales, and Australian Goods business. My role within our Enterprise department was impacted.As I continue my search, I am looking for roles within the following areas: Customer Success; Account Management; Account Growth & DevelopmentThank you for your consideration and I look forward to connecting in the future.

Chicago, Il, Us

• Managed a portfolio of the national accounts on Groupon within the floral and edible gifting space, along with emerging brands• Developed an understanding of the merchants’ industry, specific company business targets & strategy, processes, value chain, and key business drivers• Built relationships with all key merchant partners- including marketing, sales, finance, and operations organizations• Prepared and monitored budgets and forecasts• Drove $17.7M in Gross Bookings & $5.4M in Gross Revenue annually• Used Tableau reporting to demonstrate campaign success as it relates to online exposure, unit sales, conversion, and ROI during quarterly business reviews to an organization including c-suite members.• Participated in Groupon’s Mentor Program, acting as a peer coach to provide training, strategy, and feedback• Piloted and launched sponsored listings program through CitrusAds to partners with a high level of success; booking $1M in contracts annually

Chicago, Il, Us

• Managed and grew a portfolio of national emerging brands • Developed and executed strategic growth plans with accounts, including cross-selling multiple Groupon products including on-site placements, sponsored email sends, and third party integrations • Worked with product development teams to customize or improve existing products to meet the needs of key accounts• Highlighted merchant attributes while maintaining a keen eye on market/consumer trends

Chicago, Il, Us

• Managed a book of 200+ merchants within the retail and home and auto segments; focusing on increasing the value of these accounts through optimization of deal structure and pricing• Responsible for daily emails and task reminders for 15+ team members• Executed client communications strategy to ensure service needs are met and drive continued engagement with Groupon, encouraging client retention and loyalty• Achieved President’s Club award in 2018 for achieving top Merchant Development Manger within Retail/Home & Auto

Chicago, Il, Us

• Onboarded and maintained a book of business for merchants who are within the Groupon Network via Salesforce • Used a refined sales process to achieve high level of success with reengaging non-active partners• Developed familiarity with each merchant’s business, including but not limited to products and/or services, consumer demographics, competitive differences, merchant economic model, and revenue and profit drivers• Assisted merchants through campaign prep, previews edits, merchant center, and payments• Achieved President’s Club award in 2017 for achieving top Merchant Development Representative

• Scanned and uploaded documents using DocStar • Inspect imaged product for quality image and proper classification.

•Trained 5+ employees working the concession stand •Received food and beverage orders and delivered food and drinks•Provided quick, efficient, and friendly service to customers•Managed $100+ daily in purchases

Us

•Assisted in developing franchising marketing plans for new franchisors on both regional and national scale•Helped create and send out Constant Contact reports monthly allowing for our business to stay in contact with past, current, and future clients•Helped to manage company’s social media accounts; including daily tweeting and Facebook posts •Managed the firm’s public relations through press releases on weekly franchising news, and client’s milestones and achievements

•Uploaded clothing items to company’s website using Retail Pro ECI •Balanced cash drawer daily •Advised customers with purchases by finding correct sizes, and outfit suggestions•Managed cash flow of purchases; $300+ daily

Bachelor’S Degree, Marketing

High School