Nicole Ward Email & Phone Number

San Francisco, California, US

Groupon publicly announced a plan to streamline our cost structure this included the removal of approximately 500+ positions globally. The impact was across our Technology organization, North America Sales, and Australian Goods business. My role within our Enterprise department was impacted.As I continue my search, I am looking for roles within the.

Chicago, IL, US

• Managed a portfolio of the national accounts on Groupon within the floral and edible gifting space, along with emerging brands
• Developed an understanding of the merchants’ industry, specific company business targets & strategy, processes, value chain, and key business drivers
• Built relationships with all key merchant partners- including marketing, sales, finance, and operations organizations
• Prepared and monitored budgets and forecasts
• Drove $17.7M in Gross Bookings & $5.4M in Gross Revenue annually
• Used Tableau reporting to demonstrate campaign success as it relates to online exposure, unit sales, conversion, and ROI during quarterly business reviews to an organization including c-suite members.

Chicago, IL, US

• Managed and grew a portfolio of national emerging brands
• Developed and executed strategic growth plans with accounts, including cross-selling multiple Groupon products including on-site placements, sponsored email sends, and third party integrations
• Worked with product development teams to customize or improve existing products to meet the needs of key accounts
• Highlighted merchant attributes while maintaining a keen eye on market/consumer trends

Chicago, IL, US

• Managed a book of 200+ merchants within the retail and home and auto segments; focusing on increasing the value of these accounts through optimization of deal structure and pricing
• Responsible for daily emails and task reminders for 15+ team members
• Executed client communications strategy to ensure service needs are met and drive continued engagement with Groupon, encouraging client retention and loyalty
• Achieved President’s Club award in 2018 for achieving top Merchant Development Manger within Retail/Home & Auto

Chicago, IL, US

• Onboarded and maintained a book of business for merchants who are within the Groupon Network via Salesforce
• Used a refined sales process to achieve high level of success with reengaging non-active partners
• Developed familiarity with each merchant’s business, including but not limited to products and/or services, consumer demographics, competitive differences, merchant economic model, and revenue and profit drivers
• Assisted merchants through campaign prep, previews edits, merchant center, and payments
• Achieved President’s Club award in 2017 for achieving top Merchant Development Representative

• Scanned and uploaded documents using DocStar
• Inspect imaged product for quality image and proper classification.

• Trained 5+ employees working the concession stand
• Received food and beverage orders and delivered food and drinks
• Provided quick, efficient, and friendly service to customers
• Managed $100+ daily in purchases

US

• Assisted in developing franchising marketing plans for new franchisors on both regional and national scale
• Helped create and send out Constant Contact reports monthly allowing for our business to stay in contact with past, current, and future clients
• Helped to manage company’s social media accounts; including daily tweeting and Facebook posts
• Managed the firm’s public relations through press releases on weekly franchising news, and client’s milestones and achievements

• Uploaded clothing items to company’s website using Retail Pro ECI
• Balanced cash drawer daily
• Advised customers with purchases by finding correct sizes, and outfit suggestions
• Managed cash flow of purchases; $300+ daily

Bachelor’S Degree, Marketing

High School