Nicole M. Leavitt Email and Phone Number

Supervised and trained front desk associates in daily tasks including: scheduling new and existing clients, drive and motivate associates to meet monthly goals (customer increase, retention, and sales goals).Completed performance reviews of front desk staff as well as therapists and estheticians, interviewed and hired possible employment candidates, trained front desk staff which included: Millennium training for scheduling purposes, sales scripting, and customer service.Aided in the process of on-boarding of new hires.Acted as a liaison between Clinic Administrator regarding the service end of the clinic (massage therapists and estheticians) as well as completes duties of upper management when Clinic Administrator is unavailable or away from the clinic.Generated daily and monthly sales reports, sent daily deposit reports to franchise owner, reviewed past sales and compared them to present in order to achieve current sales goals.

Managed stores in two markets and provided results-orientated solutions to assist positive sales growth and customer retention.Trained new hires in all aspects of the on-boarding process; monitored new hire progress. Community service liaison for the Shreveport-Bossier area district, including collaboration with the Multicultural Center of the South's Storytime with Santa project in 2006-2008.

Managed all aspects of the store and consistently exceeded store sales performance goals.Coordinated marketing promotions of local and national artists at concerts and in-store signings.Aided in planning and execution of merchandise and marketing displays.

Primarily environmental which included working in collaboration with the Alliance for the Chesapeake Bay, as well as community service outreach with the Red Cross in Centralia, WA, FEMA in Harrisburg, PA, and the Perry Point VA Hospital.