Nicole Mason, Csm Email & Phone Number

United States

• Work as a SCRUM Master in an agile and waterfall environment • Facilitate regular SCRUM ceremonies (daily stand-ups, sprint planning, sprint review, sprint retrospectives, etc.) • Manage cross-functional teams • Complete monthly and weekly reporting• Manage student workers• Facilitate project kickoff meetings and gather requirements • Ensure projects move through their lifecycle from beginning to end and are up to stakeholder satisfaction

Scottsdale, Arizona, United States

• Manage the Development, Analytics, Q/A and Martech teams • Manage ongoing projects that the EdPlus team is working on• Communicating with stakeholders on behalf of the team • Ensuring projects are completed by the agreed upon deadlines

Scottsdale, Az

• Consult with customers who have recently purchased a professional website design • Design the blueprint of what their website will look like • Revise and make any changes to the new website before it goes live • Make sure that the design falls in line with SEO purposes• I was a part of our Leadership Training Initiative (LTI) which included shadowing our supervisors, training new agents, being a part of interviews and coaching one on ones• Trained the department on new tools and processes • Trained the new hires that were coming into this department

• Learn new products and services to become an expert and provide customer solutions• Provide product options, assist with purchases, resolve technical issues and answer questions based on client needs• Met or exceeded my daily/monthly performance metrics

Phoenix, Arizona Area

• Manage the front office and provide exceptional customer assistance • Play a key role in building the ThinkSmallBiz initiative (encouraging people to shop local, eat local, use local services, etc.)• Administrator for the ThinkSmallBiz Facebook and Instagram initiatives • Provide support to the VP of Finance & Administration• Manage calendar for VP of Finance• Run financial reports• Reconcile expenses, prepare expense reports• Assist in the design and development of marketing materials• Set up partnership between ASBA and the Cronkite School for student interns • Assist the events team with all aspects of events and mixers• Coordinate events and rentals in our business education center • Write the associations press release’s • Schedule post’s via social media• Pre-write and schedule weekly emails

Scottsdale, Az

• Provide consulting services to clients in the retail, wholesale and automotive industries • Set up client profiles and their CRM accounts for subscription software packages• Track leads, activities, and reports through SalesForce.com • Met my team and individual goals

Anaheim, California

• Attraction operator at the Disneyland & Walt Disney World Resorts • Assist in guest relations for scheduled park events• Filmed for Disneyland Resort’s Cast TV • Work the front of the house and with A La Carte reservation system• Provided assistance to my leadership team

Tempe, Arizona

• Co-lead of brand ambassador program• Led the stores fundraising efforts for Autism Awareness month which raised $1500• Display initiative to circulate Joe’s name out in the community• Train new hosts on company’s processes and procedures

300 E. University Drive Tempe, Az 85283

• Built relationships over the phone with donors/potential donors to raise funds for Arizona State University• Work in a call center environment • Accurately update database information • A leading fundraiser during my employment

Phoenix, Az

• Post news and stories on Facebook and other forms of social media• Work as color analyst for high school volleyball, Broadcasted live on AIA365.com• Live Tweeted from tournaments and matches • Wrote and published articles for their website

Phoenix, Az

• Manage new development projects• Write grants, proposals and background stories on wish kids• Use Razor’s Edge for CRM

Phoenix, Az

• Work with the Doug & Wolf morning show• Utilize Adobe Audition to edit segments• Uploaded podcasts to their website• Cut and edit clips from Phoenix Suns and ASU basketball games

Phoenix, Az

• Provide public relations services to Phoenix International Raceway during major NASCAR race weekends• Assist in press conference set up and break down and aided in the smooth execution of pre and post-race ceremonies • Interviewed drivers, team members and officials• Transcribed quotes to be used by the media for reporting purposes

Master Of Arts - Ma, Communication

Bachelor Of Arts - Ba, Journalism And Mass Communication

Activities and Societies: Broadcast Education Association (BEA) Short Form Documentary Honorable Mention