Nicole Maynard

Nicole Maynard Email and Phone Number

Design leader elevating product experiences • Building design teams + cultures for excellence with heart | Formerly Stealth Startups, Cars.com, Hyatt, GE, Slalom Consulting @ Paylocity
1400 American Ln, Schaumburg, Illinois 60173, us
Nicole Maynard's Location
Chicago, Illinois, United States, United States
Nicole Maynard's Contact Details

Nicole Maynard personal email

n/a

Nicole Maynard phone numbers

About Nicole Maynard

I empower designers and drive the creation of transformational experiences. My approach stems from my empathetic and curious personality, understanding the current state to glean insights. Then tapping into my big thinking, creating an experience vision of the ideal end state in collaboration with team members. From there, we walk towards the Northstar and build something great, together.I believe in the greatness of our world, the rights of those in it, and the necessity of doing my part to sustain and improve our existence. Bringing these skills and values to create positive experiences is the core of my work.Methodologies + styles: Agile, Lean, design thinking, design sprintsInterests: health and wellness, science, education, the arts, and the environment.

Nicole Maynard's Current Company Details
Paylocity

Paylocity

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Design leader elevating product experiences • Building design teams + cultures for excellence with heart | Formerly Stealth Startups, Cars.com, Hyatt, GE, Slalom Consulting
1400 American Ln, Schaumburg, Illinois 60173, us
Website:
paylocity.com
Employees:
1
Nicole Maynard Work Experience Details
  • Paylocity
    Sr. Manager Product Design
    Paylocity Sep 2024 - Present
    Schaumburg, Illinois, Us
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  • Able
    Director Of Product Design
    Able Oct 2021 - Apr 2024
    New York, New York, Us
    Established product design discipline and cultivated a design culture at an early-stage product development firm. Collaborated with startup founders and venture-backed companies to translate revolutionary ideas into solutions that align with customer needs, achieve business goals, and hit funding milestones in GenAI, healthtech, fintech, e-commerce, and nonprofits.Transformed designers into strategic influencers pioneering experience visions informed by customer research, and improving craft via mentorship program and coaching, resulting in a 50% increase in design team engagement and 100% client renewal.Led problem discovery, design strategy, and ideation, oversaw design through launch and iterations, to achieve the next milestone and prepare for go-to-market. Managed the design team and collaborated with cross-functional leads. Examples include:•Quiller.ai - Implemented AI to simplify processes, create high-quality content for emails and social media, and measure content performance, reducing task completion time by 50% and securing a $1.2M pre-seed.• Beanstalk Benefits - Defined innovative AI experience of personalized employee benefits to increase benefit usage and decrease business cost, releasing a commercial product, securing seed, and onboarding customers in 11 months.• Harmonic Health - Developed service design blueprint to optimize patient intake and provide unparalleled care for patients and caregivers resulting in a 35% increase in operational efficiency for cost savings, better care plan understanding, and improved patient outcomes.
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  • Cars.Com
    Director Of Product Design
    Cars.Com Oct 2019 - Oct 2021
    Chicago, Illinois, Us
    Achieved a 3-year high in consumer (B2C) shopper satisfaction across mobile and web in 2019; all-time high new visitor return rate in 2020.Directed the redesign of customer-facing (B2B) product experiences and delivered new internal tools as part of a large-scale cloud technology transformation; simplified account management and product performance reporting; new login experience reduced call center cases by 72%. Modernized the brand across B2B-C digital touchpoints through next-gen design system and simplifying the content; Delivered a 3-year high in consumer shopper satisfaction in 2019 and an all-time high new visitor return rate in 2020. Led a team of managers and ICs that performed research, interaction and visual design, and data visualization. Increased team engagement, efficiency, and quality: coached managers and ICs, put structure around product development process, developed career path, facilitated creativity workshops, taught data-informed design, and sponsored individual career growth.
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  • Cars.Com
    Director Of Product Design - Mobile Apps
    Cars.Com May 2018 - Oct 2019
    Chicago, Illinois, Us
    Created a vision to improve the experience and overall quality of the consumer-facing mobile app, this fed into the short-term and long-term roadmap.Defined and implemented a strategic redesign of the mobile app's search experience, significantly increasing app store ratings from 3.4 to 4.8 on iOS and 3.2 to 4.5 on Android within 6 months, ultimately improving engagement, user trust, and brand loyalty.Improved analytics gathering to ensure meaningful data was being measured which better informed design and product decisions.Leveled up the product design team's efficiency, effectiveness, and quality; incorporated their process into the product team's process, including stories in JIRA for tracking, established realistic timelines, provided real-time and practice sessions of coaching on how to articulate design rationale, and facilitated creative design thinking workshops.
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  • Hyatt Hotels Corporation
    Head Of User Experience
    Hyatt Hotels Corporation Aug 2016 - May 2018
    Chicago, Il, Us
    Evangelized user experience, and led a multi-level, cross-functional UX team to oversee the evolution of the customers’ experience across digital touchpoints.Expanded UX team in its infancy from 4 to 16 practitioners by showcasing the impact user experience has on a company when implemented at the inception of an idea or awareness of a problem, managed and mentored the multi-level UX team which included subdiscipline levels of user research, interaction design, and visual design.Provided leadership at a strategic and tactical level across digital design initiatives for Hyatt’s ecosystem including web, mobile apps, and hotel digital touchpoints for 13 brands in 11 languages.Worked across organizational teams to evangelize and support user-centered design that consistently provided measurable business value.Introduced UX team to Agile and Lean methodologies, implemented a process framework to ensure UX was part of the scrum team and clarified roles for smoother sprints, less confusion, and better collaboration among product teams.Introduced weekly showcase sessions to drive product team cohesion and breakthrough product and business silos; facilitated design studios with cross-disciplinary teams from design, development, product strategy, and analytics.Led development and implementation of Hyatt’s digital design system to align customer experiences across all digital solutions while considering unique elements by brand and market.Informed product roadmaps by synthesizing business needs, backed by data analytics, user feedback, and user research to ensure the solutions evolved to meet business, market, and user needs. Led full design cycle for a redesign of 750+ property sites across 9 brands, using a modular design to allow each property and brand to personalize the experience within templated structures.Managed design and implementation of mobile solutions including the responsive website and mobile apps for iPhone and Android.
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  • Hyatt Hotels Corporation
    User Experience Manager
    Hyatt Hotels Corporation Aug 2015 - Aug 2016
    Chicago, Il, Us
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  • Ge Capital
    Principal Interaction Designer
    Ge Capital Feb 2015 - Aug 2015
    Norwalk, Ct, Us
    Designed a machine learning solution that provided data visualizations to evaluate and improve fleet management and performance, and a mobile app for fleet drivers to better manage their vehicles, securing $5MM of new business 3 months post-launch.Streamlined enterprise financial application, building user trust in accuracy, reducing time on task by 72%, saving 6 months in development, and boosting adoption by 32%. Pioneered and implemented a UX heuristic scorecard to pinpoint product improvement areas, creating prioritization and alignment between design and business goals. Planned and led discovery and design activities including stakeholder interviews, qualitative and quantitative user research, user and business requirements analysis, task analysis, brainstorming sessions, information architecture, interaction design, and usability testing. Developed user requirements and experience goals through personas, storyboards, scenarios, and user flows.Created low and high-fidelity testable prototypes to sell the vision, test usability, ensure usefulness, and communicate solutions to engineers. Presented research findings, conceptual ideas, design details, rationale, and goals verbally and visually to business partners and product owners to gain support and alignment. Research user needs as well as potential system enhancements, working with the product owners to prioritize requirements to structure a product roadmap for future iterationsMentored team members through facilitated sessions assisting them with presentation skills, problem solving and communicating ideas and goals through their designs Worked closely with visual designers and development teams during QA to ensure the solution is high-quality and design specifications were delivered.
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  • Ge Capital
    Lead Interaction Designer
    Ge Capital Jan 2014 - Feb 2015
    Norwalk, Ct, Us
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  • Slalom Consulting
    Lead User Experience Architect
    Slalom Consulting Jul 2011 - Jan 2014
    Seattle, Wa, Us
    Developed product experience visions and distilled them into roadmaps, winning $3MM+ of business from Fortune 500 clients including Advocate Health Care, Beam Global, EcoLab, Hillshire Brands, Jones Lang LaSalle, Leo Burnett, Publicis, and PayPal.Conducted interviews and workshops with stakeholders and customers, provided quantitative and qualitative research to uncover user requirements, and collaborated with product management, engineering, and business analysts to inform roadmaps.Led evangelization and creation of the experience design team after proving the value of UX with our clients, upper management, and internal business and technical teams.Led the initiative and implementation of a standardized user experience process.Developed requirements and planning tools such as site maps, wireframes, and prototypes based on stakeholder interviews, and user research.Applied cumulative data from research and testing to create information architectures, design visions, personas, engaging interactions, and inspiring visual design.Lead the experience design process from strategy, through research and design working very closely with stakeholders and development teams ensuring expectations are set and goals are metCreated successful experiences that changed the game of businesses on many platforms and programs including Windows 8 tablets, iOS, SharePoint, and web applications.Managed team members' creative output and delivery through quality assurance and project management.Mentored team members and other consultants by providing insight, training, and support including research methods, best practices, design processes, and measuring success criteria.Produced RFPs, RFIs and pitches, supporting the business development process.
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  • Self-Employed
    Product Designer | Design Strategist | Ux Researcher
    Self-Employed Apr 2004 - Apr 2013
    Built a boutique design firm to bring great interactive and visual design to local, national, and international companies giving them brand recognition, great user experience, and a creative voice to overcome their challenges and strengthen their digital strategies.Used my skills as a user experience designer, product designer, user experience researcher, information architect, front-end developer, illustrator, and everything in-between to meet both the client’s business and user needs. Gaining immense experience in all aspects of project management, creative leadership, and sales while growing the invaluable skillset of diligence, communication, and sustaining strong client relationships.Developed brands from the ground up for award-winning clientsDesigned and developed websites, campaigns, mobile applications, and overarching digital strategies to improve conversion rates by 21+%
  • Rightpoint
    Consultant: Ux Designer
    Rightpoint Oct 2010 - Jul 2011
    Chicago, Il, Us
    Supported the growth of the digital agency business unit by performing user research, creating annotated wireframes, and visual designs for websites and employee facing software. Collaborated closely with business analysts, project management, and developers to deliver solutions that solved the client’s most troubling problem spots on time and budget.Created interactive design concepts through user-centered design principles, providing information architecture, wireframes, mood boards, storyboards, interactive page layouts, and prototypes.Presented conceptual and end products to internal team and clients that gained internal support and won business.Created the company’s new brand and rolled it out with a website redesign and brand collateral, supporting a successful entrance into the user experience market.Assisted as a front-end developer to maintain sites through CSS and HTML to relieve scope creep for teammates which enabled the team to meet strict budgets and timelines
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  • L2 Interactive
    Lead Web Designer
    L2 Interactive Oct 2007 - Nov 2009
    Bartlett, Il, Us
    Learned the art of wearing multiple hats at a small award-winning interactive agency, creating solutions for web, multimedia, and print communications. Gained a depth of knowledge and experience in interactive design by working with Fortune 500 clients and small companies. Ignited design leadership skills by presenting, leading designs, and overseeing projects from initial concepts through production.Clients: The Australian Ballet, Goody, Newell Rubbermaid, Expo, Sharpie, Wyndham, Calphlon, Chicago Symphony Orchestra
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Nicole Maynard Skills

Interaction Design User Experience User Interface Design Graphic Design Information Architecture Web Design User Centered Design User Experience Design Photoshop Usability Testing Experience Design Illustration Information Design Wire Framing Visual Design Layout Digital Strategy Storyboarding Graphics E Commerce User Research Mobile Applications Wireframes Illustrator Mobile Design Adobe Illustrator Creative Direction Indesign Logo Design Art Direction Wireframing Typography Concept Development Persona Adobe Photoshop Creative Strategy Corporate Identity Personas Prototyping Dreamweaver Page Layout User Experience Microsites Heuristic Evaluation Commercials Flash Animation Image Manipulation Human Centered Design

Nicole Maynard Education Details

  • Illinois Institute Of Art- Schaumburg
    Illinois Institute Of Art- Schaumburg
    Visual Communications

Frequently Asked Questions about Nicole Maynard

What company does Nicole Maynard work for?

Nicole Maynard works for Paylocity

What is Nicole Maynard's role at the current company?

Nicole Maynard's current role is Design leader elevating product experiences • Building design teams + cultures for excellence with heart | Formerly Stealth Startups, Cars.com, Hyatt, GE, Slalom Consulting.

What is Nicole Maynard's email address?

Nicole Maynard's email address is nm****@****ars.com

What is Nicole Maynard's direct phone number?

Nicole Maynard's direct phone number is (312) 750*****

What schools did Nicole Maynard attend?

Nicole Maynard attended Illinois Institute Of Art- Schaumburg.

What are some of Nicole Maynard's interests?

Nicole Maynard has interest in Leadership, Nutrition And Birds, Disruptive Thinking/technology/design, All Art Forms, Health, Jewelry Making, All Forms Of Design, Education, Environment, Photography.

What skills is Nicole Maynard known for?

Nicole Maynard has skills like Interaction Design, User Experience, User Interface Design, Graphic Design, Information Architecture, Web Design, User Centered Design, User Experience Design, Photoshop, Usability Testing, Experience Design, Illustration.

Who are Nicole Maynard's colleagues?

Nicole Maynard's colleagues are Allison (Allie) Hurd, Troy Holland, Alyssa Gutierrez-Furlin, Mary Nall, Alannah Capen, Clcs, Joshua Tolentino, Chris Poblocki.

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