Nicole Chong Email & Phone Number

Burlington, On

Richmond Hill, Ontario, Canada

Played an essential role in the team's success by leveraging my expertise in customer care and relationship building, collaborating with sales, marketing, and operations to create a seamless end-to-end customer journey that put the customer first. This contributed significantly to the team's recognition for leadership and excellence, winning the OpenText North American Partner of the Year award twice and the Global Climate Innovator award.Spearheaded the implementation of a document management system, including preservation and disposition of proposals, contracts, and confidential agreements, template creation and standardization, leading to optimal and streamlined document management and retrieval.Governed CRM, developed processes and standards, maintained data integrity, built dashboards, and provided monthly reporting to senior executives.Implemented a scheduling, documentation, review, and approval cycle for internal audits, leading to adherence to ISO 27001 standards, and ensuring the highest levels of compliance and data security.Collaborated closely with partners, ensuring compliance with certification requirements, and executing successful events, leading to a stronger partner ecosystem.

Richmond Hill

Developed and managed departmental processes and procedures, sales administration, reporting and RFP process

Pickering

Implemented and managed partner communications, incentive programs, product webinars to increase product awareness and drive market shareCultivated new partner relationship leading to expansion into South American regionReported on pipeline, forecasting and sales opportunities for management teamSupported sales activites including order processing, CRM database integrity and software releasesCross departmental liaison to drive prompt partner issue resolution and support

Markham

Worldwide Alliance and Channels - Open Market Model ManagerChannel incentive program awareness and adoptionEnabled net new pipeline revenue by managing partner opportunity registration qualification controlAudited partner authorization (membership, accreditation, contracts, resell rights)Global process documentation and audit Authored Global Fusion Training guide (Integrated Seibel CRM tool)

Successfully managed 150 Canadian partners. Implemented and managed programs to drive channel growth.Responsible for partner readiness, implementation, training and support of partner incentive programs Canadian lead managing partner membership, certification, exceptions, program communication, contract renewal and compliancy, training budget, special events and partner roadshows.

Customer and partner contract management and compliancy. Process, data base integrity, archive, retrieval and business negotiations

2004 - 2006 Quality Assurance - Quality check and invoicing for Canadian Service contract booking/billings/credits. 2004 - 2008 Supervisor for Service and Sales Administration co-op students - interview, hire, supervise and review of intern students assisting in various positions in the department2003 - 2004 Prescreener - Receiving, quality check and prioritizing of inboarding packages2000 - 2002 SunRamp project - Implementation of Oracle 11i invoicing system. Worked with users to capture business requirements, brought forth exception process, documentation, testing, implementation, training and support of new processes/application.

Managed monthly edits, distributions and communication of Canadian pricelists, pricebooks and promosMaintained integrity and updates to customer master database