Customer Operations Associate Ii
CurrentAsian Heritage Alliance@ Affirm Employee Resource Group (AHA@ Affirm ERG) • Mental Wellness@ Affirm Community Group (MW@ Affirm CG) • Chick Lit Book Club
Oct 2022 - Present
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Nicole Chong Email & Phone Number
Customer Operations Associate II
at
Affirm
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✓ Verified July 2026
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Current company
Role
Customer Operations Associate II
Location
Canada
Company size
Who is Nicole Chong? Overview
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Quick answer
Nicole Chong is listed as Customer Operations Associate II at Affirm, a with 971 employees, based in Canada. AeroLeads shows a matched LinkedIn profile for Nicole Chong.
Nicole Chong previously worked as Founder, Knitwear Designer at Nix O’Clock and Data Linkage Clerical Reviewer at Ices. Nicole Chong holds Honours Bachelor Of Science (Hons. Bsc.) Degree, Biology And Molecular Genetics & Microbiology Double Major; Physiology Minor from University Of Toronto.
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Affirm
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Profile bio
About Nicole Chong
Nicole earned her Honours Bachelor of Science degree at the University of Toronto in June 2018, completing the molecular genetics & microbiology and biology double major programs with a minor in physiology. In 2019, she returned to UofT’s School of Continuing Studies to pursue project management. Nicole is currently enrolled in the Google Data Analytics Professional Certificate program through Coursera as well as the Data Analytics in SQL certificate program with DataCamp.She has also begun a small business centred around knitwear design, size inclusivity, accessibility to supplies, and fostering good friendships and relationships in the greater crafting community since late 2020. Nicole has storefronts on Etsy and Ravelry (a knitting and crochet pattern website). In the summer of 2022, she used her web development background to create her own WordPress-based website. In the spring of 2023, she downgraded it to a blog to focus more on creating content rather than e-commerce: https://nixoclock.wordpress.com. She has both a knitting blog and a Reading Challenge blog to recount her experiences doing both.When Nicole is not creating her own patterns or knitting for leisure, she is a volunteer test-knitter, where she helps other independent designers test their patterns before they go to market. This includes testing them for size inclusivity, giving technical advice, and aiding designers in product marketing. Nicole had been a part of the digital publishing industry for 5 years. From 2016-2021, she held various positions at the educational technology, SaaS start-up company, Top Hat, where she was most recently a Customer Service Specialist in the financial operations department. Nicole started her newest position in financial technology at Affirm as a Customer Operations Associate II in October 2022. She began the 90-day "Pathways to Leadership" program within the Operations Department in August 2024. Beyond academics, Nicole enjoys boxing, kickboxing, knitting, playing piano, reading novels, blogging, learning how to code, how to draw, collecting comic books, and meeting new cats.
Listed skills include Data Entry, Hospitals, Microsoft Word, Time Management, and 48 others.
Current workplace
Nicole Chong's current company
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Affirm
11 roles
Nicole Chong work experience
A career timeline built from the work history available for this profile.
Founder, Knitwear Designer
Nix O’Clock
I design and create modern, sustainable, accessible, and inclusive knitwear. In the summer of 2022, I built my own WordPress-based blog, that focuses on building a community and creating content. https://nixoclock.wordpress.com
Data Linkage Clerical Reviewer
Oct 2021 - Jul 2022
Feb 2021 - Sep 2021
Client Services Coordinator
Revenue Operations - January 2020 to February 2021.Integration - May to November 2020. Independent Contractor.
Jan 2020 - Feb 2021
Data Administrator
de Oliveira, et al. (2022). Describing the linkage between administrative social assistance and health care databases in Ontario, Canada. International journal of population data science, 7(1), 1689. https://doi.org/10.23889/ijpds.v7i1.1689
Jan 2019 - Apr 2020
Client Services Assistant
Customer Success: assisted with the services required for customers to use the Top Hat platform successfully:• liaised with internal staff and external freelance company to ensure the proper completion of client requests • completed custom tasks requested by clients, including “VIPs” • created new protocol for the completion of custom graphic design projects Content Development: • conducted the transition of the interactive general chemistry, anatomy & physiology, digital geography, and human sexuality textbooks from the US server to the Canadian server • conducted error sweeps of the original textbooks to ensure the correctness of information and consistency in style, formatting and usability • used HTML 5 and/or LaTeX daily to complete requests• completed additional administrative tasks
Aug 2018 - Oct 2018
Content Development Assistant And Content Writer
Content Development Assistant:• Assisted the content team with building Content Marketplace webpages for their products on their new WordPress-based website• Aided in enhancing search engine optimization (SEO) of webpages• Data entryContent Writer:• Created questions for university/college-level courses in the fields of pathophysiology, psychology, biochemistry, chemistry, biology, quantum mechanics, particle physics, astronomy, astrophysics, theoretical cosmology, and physics based on open-source educational videos for the Top Hat platform for their Content Marketplace• Coded questions using basic HTML 5• Helped to recruit freelance writers
May 2017 - Aug 2017
Chapter Builder And Content-Onboarding Assistant
Chapter Builder:• Responsible for formatting, organizing, and editing content for Top Hat's interactive general chemistry, organic chemistry and US history textbooks within their educational technology platform• Coded with basic HTML 5 for formatting• Data entryContent-Onboarding Assistant:• Assisted the content-onboarding team with organizing university and college professors' course content within the Top Hat platform• Created new ISBNs for new textbooks• Verified original textbook content via iThenticate• Utilized Salesforce to manage work flow
Jun 2016 - Aug 2016
Assistant To The Manager Of The Evaluative Clinical Sciences (Ecs) Platform
Sunnybrook Research Institute (Sri)
• Assisted the payroll team with weekly timesheets for employees in the platform• Interacted with and delivered documents to and from principle investigators and research administrators within the Sunnybrook Health Sciences Centre campus• Created a database of principle investigators and assistants’ contact information• Organized files from principle investigators and research administrative assistants• Data entry
Jun 2015 - Aug 2015
Corporate Services Assistant; Communications Summer Student
• Migrated content from old to new intranet site; performed testing of new site• Entrusted as a data covenanter to organize sensitive data • Sorted, organized and took inventory of publication storage room contents• Assisted with photo refresh project for organization’s building • Attended and participated in communications team meetings• Familiar with and followed all Personal Health Information Privacy Act (PHIPA) protocols
Jun 2015 - Aug 2015
Team & coworkers
Colleagues at Affirm
Other employees you can reach at affirmhq.com. View company contacts for 971 employees →
ST
Shilpa Tomar
Colleague at AffirmBhopal, Madhya Pradesh, India
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RR
Ricky Rodriguez
Colleague at AffirmEdgewater, New Jersey, United States
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LG
Lorie Grech
Colleague at AffirmNew York City Metropolitan Area, United States
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LR
Lauren Raleigh
Colleague at AffirmDenver, Colorado, United States
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KW
Krystian Waliszewski
Colleague at AffirmBielefeld, North Rhine-Westphalia, Germany
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JC
Jeff Chow, Mlro, Smf, Emd Individual
Colleague at AffirmLondon, England, United Kingdom
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JG
Juan Garcia Redondo
Colleague at AffirmMadrid, Community Of Madrid, Spain
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ST
Sam Tan
Colleague at AffirmBrooklyn, New York, United States
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SG
Sara Garrigan
Colleague at AffirmSan Francisco, California, United States
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JC
James Chang Jr
Colleague at AffirmSan Francisco Bay Area, United States
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Shilpa Tomar
Colleague at AffirmBhopal, Madhya Pradesh, India
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RR
Ricky Rodriguez
Colleague at AffirmEdgewater, New Jersey, United States
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LG
Lorie Grech
Colleague at AffirmNew York City Metropolitan Area, United States
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LR
Lauren Raleigh
Colleague at AffirmDenver, Colorado, United States
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KW
Krystian Waliszewski
Colleague at AffirmBielefeld, North Rhine-Westphalia, Germany
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JC
Jeff Chow, Mlro, Smf, Emd Individual
Colleague at AffirmLondon, England, United Kingdom
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JG
Juan Garcia Redondo
Colleague at AffirmMadrid, Community Of Madrid, Spain
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ST
Sam Tan
Colleague at AffirmBrooklyn, New York, United States
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SG
Sara Garrigan
Colleague at AffirmSan Francisco, California, United States
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JC
James Chang Jr
Colleague at AffirmSan Francisco Bay Area, United States
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4 education records
Nicole Chong education
Honours Bachelor Of Science (Hons. Bsc.) Degree, Biology And Molecular Genetics & Microbiology Double Major; Physiology Minor
Certificate, Data Analytics
Certificate, Data Analytics With Sql
Project Management
FAQ
Frequently asked questions about Nicole Chong
Quick answers generated from the profile data available on this page.
What company does Nicole Chong work for?
Nicole Chong works for Affirm.
What is Nicole Chong's role at Affirm?
Nicole Chong is listed as Customer Operations Associate II at Affirm.
Where is Nicole Chong based?
Nicole Chong is based in Canada while working with Affirm.
What companies has Nicole Chong worked for?
Nicole Chong has worked for Affirm, Nix O’Clock, Ices, Top Hat, and Sunnybrook Research Institute (Sri).
Who are Nicole Chong's colleagues at Affirm?
Nicole Chong's colleagues at Affirm include Shilpa Tomar, Ricky Rodriguez, Lorie Grech, Lauren Raleigh, and Krystian Waliszewski.
How can I contact Nicole Chong?
You can use AeroLeads to view verified contact signals for Nicole Chong at Affirm, including work email, phone, and LinkedIn data when available.
What schools did Nicole Chong attend?
Nicole Chong holds Honours Bachelor Of Science (Hons. Bsc.) Degree, Biology And Molecular Genetics & Microbiology Double Major; Physiology Minor from University Of Toronto.
What skills is Nicole Chong known for?
Nicole Chong is listed with skills including Data Entry, Hospitals, Microsoft Word, Time Management, Team Building, Team Leadership, Recruiting, and Salesforce.Com.
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