Nicole Merchant Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

𝗖𝗮𝗽𝗮𝗰𝗶𝘁𝘆 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 - 𝗔𝗜 𝗖𝗮𝗽𝗮𝗰𝗶𝘁𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝗝𝗶𝗿𝗮 𝗯𝘆 𝗧𝗲𝗺𝗽𝗼Capacity Insights is a new AI-powered productivity tool designed to help product and development teams automatically track effort, enhance productivity, and make data-driven decisions.𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗶𝗻 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗮𝗻𝗱 𝗗𝗲𝘀𝗶𝗴𝗻: Pioneering the product and design strategy in an innovative new space for Capacity Management by leveraging AI. Successfully launched Capacity Insights from 0-1 on the Atlassian Marketplace.𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 & 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Facilitated customer onboarding into the beta program, meticulously identifying and addressing their pain points to enhance the onboarding experience, in close collaboration with the Growth team.𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: Actively gathered user feedback and insights to drive continuous product improvements and optimize user satisfaction.𝗗𝗮𝘁𝗮-𝗗𝗿𝗶𝘃𝗲𝗻 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀: Leveraged data analytics to inform product development and strategic decisions, ensuring alignment with customer needs and market trends.𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Enabling integrating with tools such as Microsoft Office, Google Calendar, GitLab, GitHub, Bitbucket, and VS Code to help reduce cognitive load for users.

Toronto, Ontario, Canada

𝗧𝗶𝗺𝗲𝘀𝗵𝗲𝗲𝘁𝘀 𝗯𝘆 𝗧𝗲𝗺𝗽𝗼• Spearheading end-to-end design processes from discovery to implementation for Timesheets by Tempo with innovative AI solutions, contributing to a significant increase in ARR in 2.5 years.• Employing systems thinking methodologies and using customer insights to tackle intricate challenges within enterprise contexts.• Building products iteratively by utilizing the Lean UX method in close collaboration with the engineering team.• Increased the efficiency of the system by 95% by identifying and implementing automation strategies.𝗣𝗹𝗮𝗻𝗻𝗲𝗿 & 𝗧𝗲𝗮𝗺𝘀 𝗯𝘆 𝗧𝗲𝗺𝗽𝗼Planner and Teams by Tempo are planning and productivity tools that help monitor the team's capacity.• Crafted product and design strategies, conducted research and user interviews, and made data-driven design decisions to boost enterprise adoption and conversion.• Led a design thinking workshop with key stakeholders to align on the big picture and drive strategy.

Toronto, Ontario, Canada

Consulting on design strategies and client targeted solutions.

Toronto, Ontario, Canada

Collaborated with stakeholders to identify business needs to create solutions that boost customer engagement.Engaged with stakeholders at the C-Suite level to understand their business KPIs and determine what success looks like.

Toronto, Ontario, Canada

Collaborated with stakeholders to build an interactive prototype for a productivity platform for artists, which won a $1 million grant from the Canada Council for the Arts to get built.

Toronto, Ontario, Canada

• Conducted a heuristic evaluation to make the platform more human-centered.• Worked in Figma to design a user-centered social media platform for mobile and web, in an agile/scrum environment.• Analyzed user control and error handling on the platform.• Collaborated with teammates to create a sitemap, user personas, stories and journeys in Miro.

Oakville, Ontario, Canada

Increased conversion rate of Wordpress website by improving the user experience and posting customer-centric content. Designed reading materials to be more easy to read for kids with speech impairments.

Toronto, Canada Area

Consulted with clients and translated their ideas into solutions that would increase conversion and engagement.