Nicole Tate Email & Phone Number

Baltimore, Maryland, United States

• Collaborate with Account Management and Accounting to make sure team provides accurate and timely client reporting and invoices, while upholding LINQ’s Core Values. Ensures smooth team operations, billing processes.
• Develop, monitor, and report on Billing KPIs
• Drive continuous improvement in system capabilities and processes focused on producing timely and accurate bills
• Subject matter expert on billing procedure, new client onboarding, account mergers and separations
• Serve as customer escalation and resolution point for invoicing issues

Baltimore, Maryland, United States

• Oversees the daily tasks of the billing team, ensuring that the department is meeting its goals in accordance with proper procedures and LINQ’s Core Values. Makes billing-related decisions autonomously when necessary.
• Lead the client billing function and act as go-to resource for any billing-related questions
• Assist with providing insight and information for re-rates
• Lead the Billing Analyst team in their day-to-day responsibilities, including department huddles, assessing and ensuring individual and department compliance, and identifying and monitoring KPIs
• Assign new accounts and reassign existing accounts to Analysts as appropriate
• Manage and mentor a diverse team of analysts

Baltimore, Maryland Area

• Work autonomously to onboard new clients and assist in account management distribution. Provide training to new analysts, while also working closely with Account Managers to creatively meet client needs and resolve.
• Review invoices for accuracy and completeness
• Work closely with departments to resolve billing issues

Baltimore, Maryland Area

• Plays a critical role by creating invoices for a portfolio of current clients using Excel and Crystal Reports.Communicates with internal sources to garner information to support and implement analysis.Collaborates with.
• Create invoices for clients incorporating client specifications
• Develop a strong understanding of customer contractual terms to ensure accurate invoicing in accordance with customer agreements
• Create and analyze carrier reports, separating passthrough charges, confirming all charges and lines are accounted for
• Work closely with the Account Management team to determine billable status
• Manage client information in Salesforce

Hunt Valley, MD

• Adept research and escalations specialist recognized for attention to detail and problem solving acumen. Repeated success developing credit procedures and optimizing processes for efficiency and improved quality.
• Document, investigate, manage, and resolve 70-80 account related escalations received via mail, facsimile, or front line team mates on a daily basis
• Developed process to increase payment posting accuracy by over 80 percent and reduced the non-conforming payment balance by 2 million dollars
• Overhauled method of benefit application reducing errors to less than 1 percent
• Research and verify customer eligibility for military benefits (SCRA), bankruptcy, debt management, settlement, and hardship programs
• Compose written customer correspondence

Hunt Valley, MD

• Attentive, thorough customer service agent providing accurate information and issue resolution for 100 active accounts daily. Adhering to all company policies, maintaining confidentiality, positive attitude, and.
• Processed high volume of incoming calls, initiated welcome calls, and responded to email inquiries
• Completed account updates and maintenance while addressing customer complaints, billing, and payment questions
• Escalated account issues for further research