Nicole Murphy Email & Phone Number

Hartford, Connecticut Area

• Support actuaries, overseeing meticulous testing, implementation, and distribution of rates for enterprise individual insurance quoting and billing systems, eVendors, as well as health and human services.
• Lead research and resolution of individual rating issues with actuarial implications as they arise while maintaining monthly financial experience reporting.
• Direct high claimant review and follow-up process, delivering comprehensive intelligence to underwriting team.
• Train and mentor new employees regarding individual insurance quoting, billing systems, and overall individual rate implementation process.
• Steer individual rates end to end, ensuring all are listed accurately in internal billing system.
• Safeguarded exchange rates across business lines after launch of health care reform, updating and notifying clientele of grandfathered and individual rates.

Hartford, Connecticut Area

• Coordinated and evaluated monthly sales revenues from Northeast area direct and indirect sales channels, guaranteeing monthly commissions were paid out accurately.
• Rolled out annual compensation manual protocols and processes for Verizon Northeast Wireless Direct Sales Channel.
• Researched and resolved inquiries from Northeast Area Direct Sales Channel while serving as end user tester for frequent updates to CCRS commission processing system.
• Primary point of contact for NYC representatives, ensuring operational continuity and timeliness, particularly related to critical accounts payable.

Hartford, Connecticut Area

• Represented company liaising with existing Verizon Wireless customers by telephone, mail, and internet to drive business development and clientele churn.
• Evaluated price plan, performing analyses to ensure customers were educated and received access to optimal service plans to bolster consumer loyalty and market share.
• Employed advanced negotiation tactics in conjunction with exceptional grasp of Verizon Wireless products and services to meet or exceed monthly sales targets.
• Cross-functional resource training and developing new employees to coordinate seamless transition to sales floor.

Bachelor Of Science (B.S.), Engineering Mathematics

Master Of Business Administration (M.B.A.), Finance