Nicole Murphy Email & Phone Number

Hartford, Connecticut Area

• Support actuaries, overseeing meticulous testing, implementation, and distribution of rates for enterprise individual insurance quoting and billing systems, eVendors, as well as health and human services. • Lead research and resolution of individual rating issues with actuarial implications as they arise while maintaining monthly financial experience reporting.• Direct high claimant review and follow-up process, delivering comprehensive intelligence to underwriting team.• Train and mentor new employees regarding individual insurance quoting, billing systems, and overall individual rate implementation process.• Steer individual rates end to end, ensuring all are listed accurately in internal billing system.• Safeguarded exchange rates across business lines after launch of health care reform, updating and notifying clientele of grandfathered and individual rates.

Hartford, Connecticut Area

• Coordinated and evaluated monthly sales revenues from Northeast area direct and indirect sales channels, guaranteeing monthly commissions were paid out accurately. • Rolled out annual compensation manual protocols and processes for Verizon Northeast Wireless Direct Sales Channel.• Researched and resolved inquiries from Northeast Area Direct Sales Channel while serving as end user tester for frequent updates to CCRS commission processing system.• Primary point of contact for NYC representatives, ensuring operational continuity and timeliness, particularly related to critical accounts payable.

Hartford, Connecticut Area

• Represented company liaising with existing Verizon Wireless customers by telephone, mail, and internet to drive business development and clientele churn.• Evaluated price plan, performing analyses to ensure customers were educated and received access to optimal service plans to bolster consumer loyalty and market share.• Employed advanced negotiation tactics in conjunction with exceptional grasp of Verizon Wireless products and services to meet or exceed monthly sales targets.• Cross-functional resource training and developing new employees to coordinate seamless transition to sales floor.

Bachelor Of Science (B.S.), Engineering Mathematics

Master Of Business Administration (M.B.A.), Finance