Supervises day-to-day operations of the concierge team to ensure quality and standards are met.Develops specific goals and plans to prioritize and organize work.Maintains an effective database for restaurant and local attractions.Establishes relationships with local businesses to enhance guest experiences.Provides recommendations and arranges services for guests as requested.Maintains awareness of cultural differences to meet guests' specific needs.Handles check-in and check-out services and reservations when needed.Confirms repeat and VIP guests receive appropriate service and verifies their requests are carried out.Responds to emergency situations using appropriate procedures.Maintains knowledge of daily operations, including house-count, arrivals/departures, and special requests.Inspects grooming and attire of staff and makes recommendations for improvements.Utilizes interpersonal skills to lead and influence the concierge team.Promotes an atmosphere of exceptional customer service and retention.Implements feedback and coaching to improve service quality.Handles guest problems and complaints effectively.Participates in employee hiring and training processes.Supports employee satisfaction initiatives and addresses concerns.

Coordinating customized mountain occasions for Weddings, Groups, Meetings and Events.