- Receive new client referrals from client care teams such as Occupational Therapists, Physiotherapists, Lawyers, Medical Doctors, and self-referrals.- Follow up with clients and their insurance companies to determine if they are suitable for ourcompanies’ services.- Interview, Screen and onboard Personal Support Workers, Nurses and Housekeepers.- Supervise and support Personal Support Workers, Nurses, and Housekeepers. - Complete client service agreements, budget agreements, and client information sheets.- Manage client care budgets set by the insurance companies, ensure we do not exceed our budget,and bill the insurance companies and/or clients for services provided.- Coordinate and schedule support for clients living with the effects of an acquired brain injury and/or identified mental health concerns, spinal cord injury, aging and complex care needs.- Provide feedback to the clients care team, and the clients on a regular, timely, basis.- Work collaboratively with clients, their family and their care teams to provide client centred care. - Complete documentation for the clients care teams.- Complete payroll for every two weeks for Nurses, Housekeepers and Personal Support Workers.- Provide on-call management support.

- Worked as a part of an outreach team consisting of seven collaborating organizations with the common goal of reducing senior isolation. - Received referrals from Hamilton Health Sciences occupational therapists, social workers, and Healthlinks.- Used Caredove system to send and receive referrals from/for community agencies.- Managed a caseload of approximately 25 clients, complete regular check-ins, and discharge clients when appropriate.- Assisted clients to apply for government programs such as ODSP, CPP, CPP – Disability and Special Support Funding.- Continued to educate self, and learn about local community resources and requirements for clients to access their services.- Collected client information to obtain a better understanding of senior isolation, and find approaches to assist those who are currently isolated as well as prevent future isolation in seniors.

- Provided in home support for daily routines by assisting with personal hygiene, light housekeeping and community engagement; completes at home risk-assessments and client intake/ renewal contracts.- Engaged clients in meaningful conversation, socialization and activity while providing personal care assistance.- Responded to all clients’ needs and requests for care promptly; utilized lifts to move patients in and out of bath and bed.- Fostered positive relationships and ensured client safety, while maintaining a safe environment; provided clients/patients with "an ear to bend" when they were lonely and needed to talk.

- Provided supports to individuals living with physical disabilities and/or acquired brain injuries residing in a 24 hour supportive housing setting.- Performed key contact responsibilities, including overseeing and developing life-skills and providing input into goal orientation of select client group; Worked with clients while following their direction, to complete daily routines; assisted with hygiene, housekeeping, meal preparation, and life skills.- Improved service delivery by assisting clients with goal attainment; provided support to break down goals into manageable tasks, which promoted successes.- Completed weekly reports to provide strategic service delivery plan and monitored changes to training; provided feedback to peers in regards to service log notes and audited documentation to ensure missing entries and current entries were completed properly.- Improved service levels through consistent and constant communication with co-workers.

- Collected donations and built community capacity by contacting businesses via phone calls and in-person visits.- Planned and facilitated annual picnic while supervising a small team of coworkers to effectively run stations.- Supervised team of five people comprised of agency staff and volunteers, to facilitate events.- Worked within limited budget to creatively maximize food and prize donations; ticket sales covered costs and contributed to event success.