Nicole Dingman Email & Phone Number

Banner Elk, Nc, Us

Lakewood, New Jersey, Us

North Billerica, Ma, Us

• Oversee implementation of online and print products and services in the Southeast and Midwest regions. Manage a team of 150 employees and provide over 12,000 professional development days, servicing accounts with 105.5+ million in revenue.• Works with content and product teams to advise on product changes, professional development offerings and services, as well as internal training and recruiting strategy. • Assists with revamping recruiting, interviewing, certification, observation, and feedback processes. Use a video observation practice to provide more valuable coaching and feedback to trainers for maximum growth.• Assists Directors and Managers with managing territory staffing, scheduling, budgeting, and evaluation of program within complete territory.• Assists sales with customer events, such as user summits, symposiums and adoptions.

NATIONAL VP OF PROFESSIONAL LEARNING SERVICES (2017)Promoted to oversee implementation of products and services in the West US Territory, covering 35 states within the west and central regions. Manage 5 direct reports who have +50 employees and over 4000 contracts, totaling over 46 million in revenue.• Worked with internal resources to revamp professional development offerings to embed current technology resources and maximum engagement for customers. Also, helped to revamp internal documentation and measurements, including implementation plans, surveys/evaluations, and escalation processes.• Assisted with revamping recruiting, interviewing, certification, and observation processes. Establishing a video observation program to provide more valuable coaching and feedback to trainers for maximum growth.• Assist RVPs and RDs with managing territory staffing, scheduling, budgeting, and evaluation of program within complete territory.

Hired to oversee implementation of products and services in from 5 -19 states within the west and central regions. Managed 20+ employees and over 1300 contracts, totaling over $23 million in revenue.• Worked with internal resources to determine requirements necessary to complete contracts, build and maintain program fidelity and quality, and schedule to ensure timely completion of project deliverables.• Managed territory staffing, scheduling, budgeting, and evaluation of program within complete territory.• Completed regular data analysis to review customer satisfaction and usage of product, as well as developed action plans for strategic and challenging accounts when usage needs improvement.• Served as a liaison between development team and implementation, providing feedback on training materials and development support when needed.• Regularly conducted WebEx meetings with internal and external customers to manage contracts and implementation. Demonstrates product overviews to potential clients and employees, when necessary. • Served as primary customer contact, and works closely with sales to support the sales process and the identification of service requirements needed to complete the project.• Awarded 2010 RVP of the Year Companywide

London, Gb

Promoted to manage the implementation of the new science program as well as the NJ, PA, NY state, DE, and MD contracts. Manage 8 employees and contracts which total approximately 2 million in revenue.• Work with internal resources to determine requirements necessary to complete contracts, building and maintains program fidelity and quality, and ensure timely completion of project deliverables.• Maintains a database of all existing contracts, the client/contract requirements, and projected proposals.• Serves as primary customer contact, and works closely with sales to support the sales process and the identification of service requirements needed to complete the project.• Hire, train, manage, coach, and evaluate all service consultants within this product line.• Support sales by training, developing supportive documents, and presenting to clients.• Conduct regular analysis of program, including looking at internal service data, as well as customer test data to make decisions about program development.

Us

Promoted to develop, implement and manage the internal certification system, develop and implement new hire support, improve, maintain, and manage the firing process for field services, support quality control for the annual school review process and assist and advise product development. Report to VP of Operations.• Work with VP of Implementation to create and carry out operations processes for hiring, training, coaching, and assessing employees.• Partner with all company divisions, including financing, human resources, IT, marketing, etc. to ensure customer implementation is effective.• Manages customer accounts including holding implementation meetings, regularly analyzing performance data, assisting with scheduling of district and school level events, and overseeing services being implemented. • Supports sales through conducting presentations, forecasting staffing, and outlining effective implementation plans prior to purchases.

Hired to deliver professional development, including teaching training, modeling instructional strategies, coaching and follow-up support and online assistance. Oversee coordinating the systematic process for tracking student progress and school improvement; and consult with customers in developing an implementation plan based on identified goals.• Worked with a cluster of schools in the Houston Intermediate School District to bring about extensive school change. Efforts resulted in significant achievement gains, and having work studied and published by an external assessor. Also, 100% of services schools received a “Recognized” or “Acceptable” rating from the state.• Consulted with the Franklin Senior High School in Franklin, LA on increasing rigor in curriculum. Based on that work, school had significant increased in test scores, including a 30% increase in math.• Instrumental in bringing about the creation of the DataFlow product, now on the market. Helped company in assessing data analysis as an important part of the work, including providing feedback and piloting data analysis documents and materials.• Mentored and guided three consultants, providing them direction on how best to succeed in the field.

Houston, Tx, Us

Taught 7th grade science to 120 students; managed 10 science teachers, overseeing curriculum, training and performance; and managed 50 cheerleaders. Served on cross-functional district teams, conducted professional development for teachers as needed, and developed curriculum, including framework, lessons and assessments.• Key member in completing the creation of the 6-8 leveled curriculum. • Created and implemented Adventure in the Classroom curriculum for district-wide teacher use. Actively incorporated performance-enhancing programs such as ROPES, Teachers as Counselors, Peer Mediation, and Service Learning to facilitate team building and cohesion.• Selected to attend the Leadership Academy for the district in preparation of a principal position.• Nominated for Teacher of the Year in 1999 and 2000.

Baton Rouge, La, Us

Hired to teach 6th, 7th and 8th grade science and math classes to approximately 120 students annually in an inner city environment. Served on cross-functional district teams.• Increased passing of the state standardized tests, surpassing the entire school data each year of tenure, by motivating the students to excel in science and math.• Presented in-services on teaching techniques, assessments, and learning style models.• Selected as a guest speaker for a Louisiana Public Broadcasting special on English as a Second Language (ESL) Teaching Strategies for the Regular Classroom Teacher.• Participated on committees such as the Brotherhood Committee, Faculty In-service Planning Committee, and the Superintendent Selection Parish-wide Committee.• Nominated for First-Year Teacher Award in 1991.

Bachelor'S Degree, Elementary Education And Teaching

M.Ed., Elementary Principalship; Ell