Nicole Oppermann Email & Phone Number

➢ Management of FMI’s largest and most challenging account worth up to €1.8 million.➢ Working closely with the Account Manager in the operational running of the Dunnes Stores account.➢ Responsible for the staffing and distribution of stands, stock & equipment across Ireland for 150 plus event demonstrations in Dunnes Stores on a weekly basis.➢ Working closely with a logistics company to manage and track the successful delivery of stock and orders to the required destination. ➢ Forecasting stock requirements to ensure stock is available for each event campaign as per the clients request.➢ Complete ownership over the ordering and maintenance of stock levels across 26 warehouse locations.➢ Managing a team of 6 Field Supervisors ➢ Managing client expectations through regular calls and sales updates while delivering each campaign to a highest standard.➢ Drawing up weekly client reports which includes the breakdown of sales in each store and a detailed analysis of the overall event performance.➢ Forecasting recruitment needs for the whole of Ireland.➢ Training & briefing of newly recruited and existing field staff before each demonstration.➢ Responsible for the weekly wages for over 200 staff and 6 supervisors.➢ Analyzing a weekly and monthly margin to track costs and highlight any potential risks or opportunities that my effect it.➢ Management of final budget for this account.➢ Responsible for supplier invoicing and liaising with the finance department to ensure all is correct.

➢ Working within a target driven environment, ensuring sales calls and sales processing targets were hit on a daily/weekly basis.➢ Processing a large volume of sales daily through various CRM and external systems.➢ Carry out customer sales calls to complete the sale and upsell Electric Ireland packages. ➢ Working alongside and supporting both sales managers and field representatives to ensure daily targets were hit by resolving any queries or issue they may have had in the field.➢ Using various systems to pull, cleanse and match the data against Electric Ireland’s internal CRM systems.➢ Adhering to Data Protection Regulations ISO 9001 & ISO 27001.➢ Drawing up sales reports for sales managers to track the quality of sales data received from the field representative.➢ Creating a weekly issue report log for the sales managers to highlight customer feedback and any paperwork issues which may have arisen.➢ Managed the prioritization of work amongst the office team to ensure efficiency and that targets were met.➢ Mentoring and training of all new office hires on how to best use the internal & external database and general guidance day to day.➢ Responsible for order management and stock levels for each event.➢ Management of transport and accommodation for all field representative when working outside their territory.

Dundrum Town Centre, Dublin

Sales assistant- Bershka-Dundrum Town CentreSept 2010-Nov 2015Commission based environment; focused on selling and upselling.Assisting with visual merchandising.Stock Management-Stocktaking, order processing and Inter-store transferring.Till management with the responsibility of stock and cash reconciliation daily.Assisting in the induction and training of new staff in all aspects of the store.Assisting with end of day sales reports.Dealing with customer complaints ensuring they are resolved in a timely manner.Responsible for educating and training new and current staff in all aspects of Health and Safety.Monthly H&S checks, filling out reports and contacting head office to arrange fixtures and faults in the store to be fixed.

Bachelor'S Degree, Ba (Hons) Business Studies And Arts Management

Areas of study included Marketing, Accounting, Law, Human Resource Management, New Media Technologies, Computer and Internet Applications.

Leaving Certificate