Nicole Pacheco Email & Phone Number

United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Develop and maintain a relational database that tracks progress of Americans with disabilities as they return to work through Social Security’s Ticket to Work program
• Create safeguards to ensure data is valid and comprehensive
• Create dashboards for management to easily access key performance indicators
• Train staff across departments on how to use and maintain the database
• Analyze data and deliver quarterly reports that identify emerging trends

Boston, Massachusetts, United States

• Developed Access database for eMentors to manage caseload of Americans with disabilities returning to work
• Wrote manual detailing policies and procedures
• Monitored calls to ensure eMentors delivered accurate information, resolved issues, and correctly coded candidates’ records in Taleo talent acquisition software
• Analyzed Five9 data to measure eMentor performance
• Managed Microsoft Bookings App to ensure eMentor availability for completing welcome calls with candidates
• Conducted monthly survey of candidates to measure their satisfaction with their eMentor

Boston, MA

• Managed multiple on-going satisfaction surveys of financial advisors that generated $8 million in annual revenue
• Analyzed survey data and created custom presentations to help mutual fund managers facilitate decision making
• Identified and implemented methods to improve efficiency and ensure consistency across projects
• Trained and mentored a team of analysts and associates
• Allocated survey sample of financial advisors to improve response rates and provide cost effective services
• Trained and monitored interviewers across four telephone centers to guarantee consistent high-quality data

Boston, MA

- Oversee the data collection for the annual satisfaction survey of financial advisors- Allocate sample and improve response rates to provide cost effective services- Train and monitor interviewers across four telephone centers to guarantee consistent high quality data - Analyze satisfaction data and create custom presentations to help clients facilitate.

Cambridge, MA

- Managed the planning, design, and implementation of survey research projects- Monitored budgets and timelines- Developed survey questions and data collection instruments- Established data collection procedures and quality control protocols- Developed and maintained project databases for monitoring production and tracking sample- Supervised and trained.

Boston, MA

- Monitored Victim of Crime Act (VOCA) grant to ensure adherence to all Federal regulations- Provided technical assistance to sub-grantees- Organized and conducted site visits and annual training event for sub-grantees- Created and maintained databases to organize sub-grantees’ information and statistics- Prepared quarterly reports to Federal Government.

• Developed a preliminary organization system and database for sex offender information
• Prepared sex offender files for classification
• Processed CORI requests for law enforcement officials outside of Massachusetts
• Processed requests for sealed and microfilmed records for firearms licensing
• Assisted in maintaining the missing persons database for Massachusetts

Criminal Justice/Police Science

Education record