Managed service department for an electrical engineering organization. Provided customer service from initiation to completion of each call. Ordered parts, scheduled and supported technicians, and reviewed technician reports. Supported contract management team by entering contract information into ERP and facilitated communication with purchasing and manufacturing departments. • Managed field service department which generated approximately 400K revenue per year• Managed ISO compliance for the department• Created training manual for field service coordination

Served as vendor liaison for water and wastewater engineering instrumentation. Provided specifications to vendors, requested quotes, tracked responses, and created purchase orders. Typed and distributed subconsultant proposals. Supported development of submittals and Operation & Maintenance manuals.• Created vendor activity tracking system

Provided support for President, CFO, Senior Vice President, and Marketing Manager in a 50-person office. Typed general correspondence and specifications. Assisted with creation of marketing proposals and forms for internal use. Managed travel arrangements, corporate MBTA program, petty cash, and supervised and served as back up for receptionist on multi-line phone system. Performed various special projects. • Organized company relocation, including communication and coordination of all vendors/suppliers, space planning, and layout• Created and tracked documentation and coordinated with multiple agencies to obtain Public Improvement Commission approval on approximately 10 projects a year• Responsible for several aspects of logo redesign including communication with graphic designer and printer, document/graphic proofing, and cost analysis • Consolidated approximately 400 marketing resumes into 35 master resumes• Created master reference list for marketing• Assisted in organizing annual golf tournaments