Responsible for overseeing the management and growth of key Accounts within a designated region with the exception of two accounts Nationally with a Focus on brand protectionEnsure customer satisfaction, drive revenue growth, and managing service coordinators to achieve deadlines.Conduct regular account reviews and performance evaluations, identifying opportunities for growth and improvement.Resolve client issues and concerns promptly, ensuring a high level of client retention and satisfaction.Develop and implement strategic plans to achieve regional business goals and objectives.

Resolved complex issues by implementing creative problem-solving strategies.• Coordinating day to day projects / repairs to confirm there are no delays and completion within one day if possible.• Helping clients evolve and create better strategies to achieve a faster more effective turn around time on work• Led a team of professionals to successfully achieve project goals and deadlines.• Managed budget oversight to ensure efficient use of resources and cost-effectiveness.• Communicated effectively with clients to address concerns and provide updates on progress.• Maintained positive customer relations by addressing inquiries and resolving complaints in a timely manner.

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.