Nicole Blank Email & Phone Number

Chicago, Il, Us

o Act as senior level account management and project management to clients that have included Sway Group, Viral Nation, and a number of private confidential brands.o Managed the global e-Sports World Cup campaign for Sway Group, with responsibility for talent recruitment, campaign development, and global creator and talent management ownership. o Worked with Viral Nation to manage execution timelines, content libraries, and other aspects of social media marketing campaigns for a Fortune 250 company. Managed celebrity and key opinion leader gifting programs.o Defined and executed client journeys for Customer Success teams of major brands in the Beauty, Health, Home Décor, and other industries.

Chicago, Illinois, Us

Participate in events, projects, fundraising, and more. Currently sit on the Marketing/PR committee and Membership Committee.Friends of Prentice works in partnership with Northwestern Medicine Prentice Women's Hospital to advance the quality of care provided to women by investing in emerging technologies and medical advancements including ground-breaking research, clinical care programs and advanced educational opportunities.https://www.friendsofprentice.org/

New York, Us

Atlanta , Ga, Us

o Supervised a two-person team supporting engagements with enterprise brands, focusing on photo and video shoots showcasing client products.o For each engagement, assisted in production timelines and sourced talent. Managed photo and video shoots from a client/campaign perspective, showcasing client products and achieving content goals.o Created a formal playbook and operational processes for the Customer Success team.

Pleasanton, California, Us

o Designed and deployed Go-to Market programs, marketing pitch decks, and sales skills training to improve the impact of the Client Success team. Worked with revenue leaders to identify training needs.o Established training and certification programs, as well as the Revenue new hire onboarding program for over 200 global hires.o Successfully expedited revenue recognition by new hires from three months to 1.5 months by adjusting the onboarding program.

Chicago, Illinois, Us

o Managed influencer marketing campaigns to support the launch of a new SaaS portfolio. Exercised ownership of the entire SaaS client portfolio of more than 15 accounts while maintaining existing enterprise white-glove clients.o Orchestrated and executed projects, with responsibility for onboarding, implementation, escalations, status updates, stakeholder relations, and milestones.o Expedited campaign activations from four weeks to 2.5 weeks, increased time on site by more than 30%, and improved NPS scores by creating a new client onboarding protocol.o Projects included the coordination of over 30 content creators and influencers in the development of 20 worldwide campaigns with a budget in excess of $1M for a Fortune 100 global hospitality brand.

Chicago, Illinois, Us

o Maintained a retention rate in excess of 80% for a book of business that included Olly Vitamins, United Healthcare, Chameleon Cold Brew, Lesser Evil, Mother Raw, and more, representing more than $2M in revenue.o Managed junior Client Success Managers and led new hire platform training.o Produced over 150 pieces of content in seven days for a campaign to support the relaunch of a Fortune 100 CPG brand site.o Spearheaded platform training initiatives for a SaaS agency client, facilitating stakeholder buy-in across multiple brands.o Maintain and built client knowledge by writing over 60 client articles for Zendesk o Developed Pendo guides for onboard and new product rollouts

Chicago, Illinois, Us

o Aligned portfolios and campaigns to meet the goals of customers. Assessed and identified opportunities to improve customer satisfaction.o Gathered and communicated the Voice of the Customer to multiple departments.o Managed a book of business valued at more than $1.5M from the ground up.

Chicago, Illinois, Us

• Managed and executed “Alone'' ad campaign for HISTORY resulting in over 4 million views of brandedcontent with over 16k hours of consumption• Led meetings with content and marketing teams to determine content, strategy and timing• Worked with clients in executing branded content across their social media channel• Charted performance metrics across all campaign platforms• Created proposal decks using keynote and other programs• Prospected companies for future partnerships and evaluated current accounts for growth• Chose creative content for publishing partners including Context Media and Red Eye

Chicago, Il, Us

• Originated and managed manual reports for 60+ corporate media accounts in excess of $7 Million• Managed all trade related allocations and services in over 30 crosscountrymarkets• Negotiated trade partnerships with radio and television stations in second tier markets• Tracked over 100 stations for financial shortages on every client estimate across all media platforms• Generated quarterly liability reports for CFO• Drafted yearly spend contracts for corporate partnerships• Cultivated relationships with media executives, station managers, sales reps and service vendors• Maintained CRM data on media stations, ownership groups and media buys for Vice President ofCorporate Media Partnerships• Created and led new hire department training presentations and onboarding• Developed and executed report protocol for new system implementation for entire team• Established paperless agreement system for media services team• Issued services including coordination of travel, hotel and events for media agencies and staff

Chicago, Illinois, Us

• Managed sales floor staff of 15+ associates• Conducted resume reviews, phone and in person interviews for hiring• Led training on product and systems as well as sales and customer service resolution • Created quarterly marketing presentations based on in store events and promotions• Managed in store twitter accounts, including the launch of the West Hollywood account• Pitched and executed local marketing initiatives; acting as liaison between store and corporate marketing team• Attended all in store events as social media representation for flagship Chicago location• Surpassed annual sales goals, producing over half a million in sales, as a leading associate• Launched and maintained clientele records resulting in repeat and referral business• Completed situational leadership training

New York , Us

Assisting producers of 'The Morning Show with Mike and Juliet' with show needs, including:-Complete and Log MOS’s -Book guests travel, and accommodations -Find, and prepare tapes for air -Pitch stories -Organize and run green room -Dress set for specialty segments -Research, and prepare one sheets -Take part in daily rundown meetings